Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ariel Ross

Fairbanks,AK

Summary

I'm a long time Service Advisor with a strong work ethic , excelling in customer service and documentation. Proven ability to cultivate client rapport and upsell necessary repairs, enhancing customer retention. Highly organized and skilled in managing multiple repair orders and tasks at any given time of the day. Can think on my feet, but when given the opportunity I try to always look at situations from all angles before reacting.

I've been in my chosen field for over 13 years , but I'm open and willing to learn a new field.

Overview

15
15
years of professional experience

Work History

Service Advisor

Lithia
05.2012 - Current
  • Communicate with customers via email, phone, and text.
  • Gather customer concerns and input them into the system.
  • Provide appointment scheduling and work order creation.
  • Review vehicle history and identify maintenance needs based on mileage and age.
  • Educate customers on preventive maintenance, including warranty exclusions and recommendations.
  • Maintain consistent updates and touchpoints throughout the vehicle’s service visit.
  • After inspection, explain needed repairs, timelines, and status updates.
  • Cultivating and retaining working relationships with multiple fleet companies
  • Track and communicate parts availability, including post-visit parts delays.
  • Set up rental vehicles when applicable.
  • Contact and submit claims to extended warranties, aiming to maximize coverage.
  • Monitor payment status from extended warranty companies.
  • Oversee 40–120+ repair orders daily.
  • Monitor status of in-shop and off-site vehicles awaiting parts.
  • Sell additional needed repairs the customer may not be aware of.
  • Document all customer interactions and job progress notes.
  • Create and maintain monthly performance reports.
  • Train and assist new and current advisors.
  • Participate in cashier duties, including handling and counting the cash drawer on a rotational schedule

Insurance Field Agent

Aflac
11.2010 - 10.2011
  • Obtained insurance licenses to sell life, health, and accident
  • Worked independently making cold calls on several businesses a day. presenting them with the opportunity to off Aflac to their employees.
  • setting up meetings and presentations for groups ranging any where from 2-80 attendees.
  • going over benefits , pricing , getting the client set up with coverage

Education

High School Diploma -

Lathrop High School
Fairbanks, AK

Skills

  • Customer service
  • Computer skills
  • Multitasking
  • Highly organized
  • Knowledgeable on communicating about vehicle concerns and repairs
  • Strong work ethic
  • Documentation and reporting
  • Client rapport
  • Customer retention
  • Sales and upselling
  • Excellent communication

Interests

  • Crafting and DIY Projects
  • Outdoor Recreation
  • Baking
  • filming / photography , working on learning on editing

Timeline

Service Advisor

Lithia
05.2012 - Current

Insurance Field Agent

Aflac
11.2010 - 10.2011

High School Diploma -

Lathrop High School

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