Hi, I’m
Ariel Scalici
Lithia,FL
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
9
years of professional experience
Work History
Amerus Financial
Field Insurance Agent
11.2021 - 06.2023
Job overview
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Mentored junior agents, sharing industry insights and best practices for success in the field.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Results-cx
Supervising Phone agent
01.2021 - 01.2022
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Implemented new policies and procedures to improve overall customer service quality.
- Developed and maintained strong relationships with key clients, ensuring their ongoing loyalty and satisfaction.
- Mentored junior representatives, leading to increased productivity and improved skill sets within the team.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
Little Footsteps
Lead Teacher
01.2020 - 01.2021
Job overview
- Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
- Establish and enforce rules for behavior, and procedures for maintaining order
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Read books to entire classes or to small groups
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Serve meals and snacks
- Teach proper eating habits and personal hygiene
- Prepare materials and classrooms for class activities.
Brilliant Minds ELA
Lead Teacher
12.2018 - 01.2020
Job overview
- Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
- Establish and enforce rules for behavior, and procedures for maintaining order
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Read books to entire classes or to small groups
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play
- Serve meals and snacks
- Teach proper eating habits and personal hygiene
- Prepare materials and classrooms for class activities.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
Small Wonders CDC
Lead Teacher
10.2016 - 11.2018
Job overview
- Increased student participation by implementing creative and interactive learning activities.
- Enhanced parent-teacher communication through regular progress updates and conferences, strengthening support networks for students.
- Collaborated with colleagues to develop cross-curricular projects, fostering a deeper understanding of subject matter.
- Improved literacy skills among students by incorporating engaging reading materials and targeted writing exercises.
- Promoted a positive classroom environment by establishing clear expectations and consistently enforcing behavior guidelines.
- Developed age-appropriate lesson plans, resulting in increased student engagement and understanding of key concepts.
- Promoted healthy habits among children by incorporating physical activity into daily routines and providing guidance on proper nutrition choices during meal times.
Subway Restaurant
Restaurant Shift Lead
11.2015 - 02.2016
Job overview
- Streamlined operations for increased efficiency by implementing staff training programs.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Reduced employee turnover by fostering a positive work culture and addressing staff concerns promptly.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Changes Worldwide
Telemarketing/data entry
02.2014 - 05.2014
Job overview
- Handled inbound sales inquiries and outbound telemarketing calls.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Managed outreach program telemarketing, social media and direct mail campaigns.
- Enhanced data accuracy by reviewing and correcting errors in spreadsheets and databases.
- Typed minimum 60 wpm, allowing for fast and accurate data entry.
- Collated and organized data entry documents into filing systems for easy access.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Education
Adult Education-West Area Adult SchoolLakeland, FL
GED
10.2016
Skills
- Fast Typing
- Ability to work under pressure
- Telephone etiquette
- Customer service
- Monitoring children, ages ranging between 8 weeks and 4 years old
- Active Listening
- Quickly learning and adjusting to each new task
- Coordination
- Judgment and Decision Making
- Education and Training
- English Language
- Reading Comprehension
- Time Management
- Instructing
- Negotiation
- Public Safety and Security
- Quality Control Analysis
- Sales and Marketing
- Complete childcare certification
- FCCPC certification
- CPR certified
- Fire safety certified
- GOLD certified
- Customer Service
- Client Retention
- Leads Prospecting
- Lead Development
- CRM Software
- Client Relations
- Upselling
Timeline
Field Insurance Agent
Amerus Financial
11.2021 - 06.2023
Supervising Phone agent
Results-cx
01.2021 - 01.2022
Lead Teacher
Little Footsteps
01.2020 - 01.2021
Lead Teacher
Brilliant Minds ELA
12.2018 - 01.2020
Lead Teacher
Small Wonders CDC
10.2016 - 11.2018
Restaurant Shift Lead
Subway Restaurant
11.2015 - 02.2016
Telemarketing/data entry
Changes Worldwide
02.2014 - 05.2014
Adult Education-West Area Adult School
GED
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