Ariel Semons
Wauwatosa
Summary
IT Support Specialist with a strong background in enhancing user satisfaction and streamlining educational environments through efficient problem-solving and strategic planning. Over 9 years of experience in fostering collaborative learning spaces and guiding diverse student groups, leveraging skills in critical thinking, creativity, and adaptability. Passionate about utilizing data analysis and project management expertise to drive innovative solutions.
Overview
10
10
years of professional experience
Work History
Orientation Mentor
Carroll University
08.2025 - Current
- Guided new students through orientation, fostering a welcoming environment and enhancing their transition experience.
- Organized group activities to strengthen peer connections, resulting in improved student engagement and satisfaction.
- Facilitated workshops that equipped students with essential resources, leading to noticeable improvements in academic preparedness.
Sales Associate
H&M Hennes & Mauritz
06.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring alignment with H&M visual merchandising standards.
- Processed transactions accurately and efficiently at point-of-sale system, improving checkout speed.
- Collaborated with team members to achieve daily sales targets and maintain store performance.
IT Support Specialist
Carroll University
10.2022 - 08.2025
- Provided technical assistance to students and staff, enhancing user satisfaction and fostering a more efficient learning environment.
- Resolved IT issues swiftly, reducing downtime and ensuring seamless access to educational resources.
- Documented support processes and user guides meticulously, ensuring clarity and consistency for future reference.
- Part-time
Pioneer Bridge Mentor
Carroll University
08.2024
- Promoted a positive learning environment by encouraging teamwork and creativity, making engineering concepts accessible and enjoyable.
- Mentored under-represented students in engineering, fostering confidence and facilitating a supportive learning environment for academic success.
- Provided guidance and resources for students transitioning to college, ensuring a smoother entry into higher education.
Information Technology Intern
La Casa De Esperanza
07.2022 - 08.2022
- Conducted thorough testing of applications, identifying bugs and providing actionable feedback that led to significant software enhancements.
- Maintained comprehensive documentation of IT processes, ensuring clarity and consistency for future reference and onboarding.
- Executed rigorous application testing, enhancing software reliability and ensuring a seamless user experience for clients.
Summer MPS (Internship)-IT Service Intern
Milwaukee Public Schools
06.2016 - 07.2016
- Assisted in troubleshooting technical issues, enhancing user satisfaction and minimizing downtime for educators and students.
- Worked alongside IT teams to upgrade network infrastructure, facilitating a more reliable and efficient learning environment.
- Embraced learning opportunities in a fast-paced IT setting, contributing positively to team morale and collaborative projects.
Education
Bachelors Degree - Information Technology
Carroll University
Waukesha, Wisconsin05-2026
Skills
- Critical Thinking
- Problem Solving
- Strategic Planning
- Project Management
- Customer Service
- Collaboration
- Adaptability
- Creativity
- Research Skills
- Organization
- Effective leadership
- Goal setting
Timeline
Orientation Mentor
Carroll University
08.2025 - Current
Pioneer Bridge Mentor
Carroll University
08.2024
Sales Associate
H&M Hennes & Mauritz
06.2024 - Current
IT Support Specialist
Carroll University
10.2022 - 08.2025
Information Technology Intern
La Casa De Esperanza
07.2022 - 08.2022
Summer MPS (Internship)-IT Service Intern
Milwaukee Public Schools
06.2016 - 07.2016
Bachelors Degree - Information Technology
Carroll University