Ariel Smith
Tuttle,OK
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Carefully evaluate furniture to identify needs and plan best approaches to achieve desired finishes. Systematic in prioritizing and accomplishing daily tasks and meeting customer needs.
Overview
7
7
years of professional experience
Work History
Furniture Refinisher
Self-employeed
07.2018 - Current
- Enhanced furniture appearance by skillfully stripping, sanding, and refinishing various wood surfaces.
- Restored antique furniture to its original condition with meticulous attention to detail and historical context.
- Collaborated with clients to understand their unique preferences and provided customized refinishing solutions.
- Increased customer satisfaction by effectively repairing damaged furniture, including structural repairs and cosmetic touchups.
- Established a strong reputation for excellence within the local community through consistent delivery of exceptional craftsmanship in every project undertaken.
- Enhanced customer satisfaction by delivering furniture promptly and efficiently.
Amazon Driver
Larken Logistics
07.2020 - 06.2021
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Supported training initiatives for new drivers by offering guidance on best practices for safety procedures.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Branch Manager
LendNation
06.2019 - 02.2020
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Reduced cashier errors by conducting thorough training sessions on proper cash-handling techniques and best practices.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Oversaw liquidity and cash management operations.
- Collaborated with corporate finance team members to support quarterly external reporting.
Assistant Manager
JCPenney
11.2016 - 07.2018
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Completed store opening and closing procedures, including counting drawers and managing security.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Reviewed and analyzed operational records and reports to project sales and determine profitability.
- Coordinated office operations and kept store in compliance with company standards.
- Processed daily orders through multi-carrier manifest system.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Provided loss control reporting for prospects and clients.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Trained new employees on proper cash routines, procedures and requirements.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Set up, tested and balanced registers for front-end employees.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
GED -
Ged.com
Oklahoma City, OK08.2016
Skills
- Order Fulfillment
- Inventory Management
- Employee Training Oversight
- Risk Assessment
- Budgeting and Expenditures
- Sales and Marketing Support
- Organization and Prioritization
- Customer Service
- Account Review
- Operational Reports
- Collections
- Warehouse Operations
- Structural Repairs
- Power Tool Operation
Timeline
Amazon Driver
Larken Logistics
07.2020 - 06.2021
Branch Manager
LendNation
06.2019 - 02.2020
Furniture Refinisher
Self-employeed
07.2018 - Current
Assistant Manager
JCPenney
11.2016 - 07.2018
GED -
Ged.com