Summary
Overview
Work History
Education
Skills
Timeline
Generic

ARIEL SNOWDEN

Lincoln

Summary

Dedicated and reliable administrative and financial professional with over ten years of experience in delivering exceptional customer and client service. Recognized for adaptability in dynamic work environments, quickly mastering new processes and adjusting to shifting priorities. Strong communication skills foster effective collaboration with colleagues and clients, ensuring seamless operations and enhanced service delivery. Committed to maintaining high standards of professionalism while contributing to organizational success.

Overview

17
17
years of professional experience

Work History

Fiscal Advisor V

State of Delaware
10.2023 - Current
  • Reviews and analyzes financial transactions and records to determine accuracy and monitors adherence to agency budget, applicable agreements, grants, or contracts, as well as state or federal laws, rules, and regulations.
  • Analyzes, reconciles, and consolidates data to the general ledger from journals, records, and documents; takes trial balances and makes corrections, updates, and adjustments to bring funds into balance and maintains an audit trail.
  • Reviews financial transactions, classification and codes to ensure accuracy and recommends changes.
  • Maintains internal controls and applies accounting principles, practices, and standards.
  • Provides advice and technical guidance on matters in assigned fiscal function(s).
  • Processes payment vouchers, Purchase Orders, and direct claims in First State Financials (FSF) Accounting system.
  • Compiles, analyzes and prepares a variety of statements and reports of financial health utilized in financial, budget, and personnel planning.
  • Researches and provides data, reports and other documentation to state, federal and independent auditors and for other requests for financial information.
  • Uses commercial and proprietary automated information systems and computer software to research, review, evaluate, and report on financial data.
  • Delivers excellent customer service to internal and external customers and the public in person, electronically, or by written communication.
  • Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
  • Responsible for purchasing, disbursement, and inventory of equipment and supplies.
  • Assists in interviewing and hiring processes.
  • Maintains and processes adoption cases of clients.
  • Member of the Employee Recognition Committee.
  • Attends and completes mandatory/voluntary trainings.
  • Approves employee timesheets.

Support Services Administrator

State of Delaware
07.2023 - 10.2023
  • Created and maintained the following- caseload reports, statewide contracts and program reports.
  • Monitored the financial aspects of CDW South Purchase orders, payment vouchers, travel requests, reimbursements, and other documents to assure correct funding.
  • Processed payment vouchers, Purchase Orders, and direct claims in First State Financials (FSF) Accounting system.
  • Maintained an efficient accounting tracking system.
  • Planned, developed, and conducted statistical studies on operations and other areas.
  • Supervised administrative support staff.
  • Participated in the development of proposals, policies, procedures, regulations, and objectives for regional/statewide programs and contracted services.
  • Monitored service provisions and assured that programs/services conform to State/Federal regulations.
  • Assisted in interviewing and hiring processes.
  • Maintained and processed adoption cases of clients.
  • Member of the Employee Recognition Committee.
  • Attended and completed mandatory/voluntary trainings.
  • Approved employee timesheets.
  • Assisted in completion of special projects for supervisor.
  • Produced meeting minutes for staff and supervisor meetings.
  • Maintained inventory of office supplies and equipment.

Administrative Specialist I

State of Delaware
02.2021 - 07.2023
  • Applied agency laws, rules, regulations, policies and procedures in maintaining and processing agency information.
  • Created official agency word processing documents; created and maintained agency databases typically using Access or similar software packages; created and maintained spreadsheets; created original presentations using software packages.
  • Served as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies and procedures.
  • Assured effective coordination of operational functions.
  • Established tracking and monitoring systems and conducted follow up to ensure effective resolution of matters.
  • Obtained, organized and drafted technical and administrative material necessary for public information or departmental use.
  • Collected and compiled data to prepare reports and provided supporting documentation.
  • Analyzed routine operating practices and procedures and made recommendations to ensure smooth and efficient office operation.
  • Maintained and controlled data and/or filing systems to ensure effective, accurate and easily retrievable documentation of operations, program and project activities.
  • Processed payment vouchers, Purchase Orders, and direct claims in First State Financials (FSF) Accounting system.
  • Assisted in completion of special projects for supervisor.
  • Produced meeting minutes for staff and supervisor meetings.
  • Maintained inventory of office supplies and equipment.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

C/S Administrative Specialist II

State of Delaware
06.2019 - 02.2021
  • Applied agency laws, rules, regulations, policies and procedures in maintaining and processing agency information.
  • Created official agency word processing documents; created and maintained agency databases typically using Access or similar software packages; created and maintained spreadsheets; created original presentations using software packages.
  • Served as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies and procedures.
  • Assured effective coordination of operational functions.
  • Established tracking and monitoring systems and conducted follow up to ensure effective resolution of matters.
  • Obtained, organized and drafted technical and administrative material necessary for public information or departmental use. Collected and compiled data to prepare reports and provided supporting documentation.
  • Analyzed routine operating practices and procedures and made recommendations to ensure smooth and efficient office operation.
  • Maintained and controlled data and/or filing systems to ensure effective, accurate and easily retrievable documentation of operations, program and project activities.
  • Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Sales Associate

Soma Intimates
12.2018 - 07.2019
  • Ensured great customer experiences.
  • Recommended merchandise selections or located merchandise based on customer needs and desires. Performed various sales and register transactions such as ringing purchases, processing of cash or credit payments and counting money.
  • Maintained an awareness of customers to increase service levels and reduce security risks.
  • Built and maintained a solid clientele.
  • Participated in monthly store sets and zone maintenance.
  • Maintained knowledge of current sales and promotions, pricing and visual standards.

Patient Representative

Delaware Arthritis
03.2018 - 11.2018
  • Greeted patients and guests.
  • Completed the check-in and check-out processes for patients.
  • Answered telephone with company standards to assist patients with requests.
  • Collection of payments: co-pays, co-insurance, deductibles and patient balances.
  • Scheduled and confirmed patient appointments.
  • Inputted patient data into the electronic medical system.
  • Retrieved electronic faxes: attached records to patient charts or forwarded requests to appropriate staff member.

Front Office Assistant II

Bayhealth Medical Center
11.2015 - 11.2017
  • Completed all front office operations for OB/GYN, Endocrinology and Colon Rectal surgery daily.
  • Ensured timely, efficient, and accurate scheduling of patients by completing patient registration process.
  • Maintained patient records (paper and electronic) and billing information.
  • Communicated heavily between physicians, staff and patients over the phone or in person.
  • Precisely completed appropriate claims paperwork documentation and system entry.
  • Professionally and courteously verified appointment times with patients.
  • Adeptly managed a multi-line phone system for five doctors and pleasantly greeted all patients.
  • Verified patients' eligibility and claims status with insurance agencies.

Registrar

Bayhealth Medical Center
10.2014 - 11.2015
  • Gathered demographic, medical, and financial information to ensure optimal patient care.
  • Greeted and assisted patients that walked into or called facility.
  • Assisted technologists when needed.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Correctly coded medical claims for various hospital facilities.
  • Scheduled appointments and registered patients.
  • Maintained and ordered inventory.

Cashier

Redner's Warehouse Markets
07.2012 - 10.2014
  • Operated a cash register.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.

Cashier

Family Dollar
05.2010 - 04.2012
  • Ensured customers had a pleasurable shopping experience.
  • Handled the cash register.
  • Unloaded and placed stock on shelves.
  • Kept maintenance of the store.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.

Seasonal Office Worker

Milford School District
06.2008 - 08.2008
  • Directed guests and routed deliveries and courier services.
  • Organized and filed documents.
  • Produced, faxed, and copied documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail.

Education

Associate of Applied Science - Medical Assisting

Delaware Technical Community College
Georgetown, DE
05.2014

Skills

  • Exceptional Communication Skills
  • Quick Learner
  • Microsoft Office Proficiency
  • Dedicated Team Player
  • Meticulous Attention to Detail
  • Ability to Multitask
  • Strong Organizational Skills
  • Energetic Work Attitude
  • First State Financials (FSF) Accounting System Proficiency
  • Supervisory Experience

Timeline

Fiscal Advisor V

State of Delaware
10.2023 - Current

Support Services Administrator

State of Delaware
07.2023 - 10.2023

Administrative Specialist I

State of Delaware
02.2021 - 07.2023

C/S Administrative Specialist II

State of Delaware
06.2019 - 02.2021

Sales Associate

Soma Intimates
12.2018 - 07.2019

Patient Representative

Delaware Arthritis
03.2018 - 11.2018

Front Office Assistant II

Bayhealth Medical Center
11.2015 - 11.2017

Registrar

Bayhealth Medical Center
10.2014 - 11.2015

Cashier

Redner's Warehouse Markets
07.2012 - 10.2014

Cashier

Family Dollar
05.2010 - 04.2012

Seasonal Office Worker

Milford School District
06.2008 - 08.2008

Associate of Applied Science - Medical Assisting

Delaware Technical Community College

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