Ariel Stinson

he Patient Services Specialist II has advanced Patient Services Specialist skills and is proficient in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to services for new and returning patients.
Verified patients' insurance and payment methods during admissions or check-in processes.
Coordinated with patients and healthcare professionals to meet patient needs.
Answered patient questions and fielded complaints to resolve issues.
Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Answered incoming calls and responded to inquiries in a timely manner.
Ran credit card batches and balanced deposits on daily basis.
Educated patients on available payment plans and financial assistance options.

Responsible for arrival registration, bedside registration, resource identification, Point of service collections, eligibility verification, transplant registration, off-site special account registration, notification for admission, pre- authorization for day surgery and most ancillary procedures. patient contact is face-to-face and telephone