ARIEL TCHO
Beltsville,MD
Summary
Goal-oriented Founder with 10 years of extensive experience securing funding, locating resources and marketing brand. Polished in transferring ideas into actionable plans and developing budget and finance strategies. Ethical leader possessing innovative problem-solving skills and outstanding articulate communication abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CEO
VIRGIN HEALTH CARE SERVICES
WASHINGTON, DC
10.2019 - Current
- Developed systems for efficient management of daily operations in the house.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Ensured compliance with local health and safety regulations at the residence.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Participated in and facilitated community events for residents to create friendly bonds between house members.
- Conducted required fire drills and emergency preparedness drills.
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
- Answered questions from residents about membership, property managers, housing staff and other pertinent parties.
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings and taskforces.
- Cross-trained in every store role to maximize operational knowledge.
- Swept and damp-mopped private stairways and hallways.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
House Manager
Capital Health
Washington, DC
07.2013 - 07.2024
- Organized and maintained household inventory records, including supplies and equipment.
- Monitored service provider performance to ensure quality of services delivered.
- Developed systems for efficient management of daily operations in the house.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
- Coordinated with outside contractors on all renovations or remodeling projects.
- Managed staff payrolls, benefits, and other administrative duties related to personnel needs.
- Created processes for maintaining security protocols within the house premises.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings and taskforces.
- Collaborated with housing administration to purchase new units when necessary.
- Answered questions from residents about membership, property managers, housing staff and other pertinent parties.
- Cross-trained in every store role to maximize operational knowledge.
- Promoted products, increasing customer base and market share.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
Program Director
CARE FOR ALL HOME SERVICES
WASHINGTON, DC
02.2019 - 07.2020
- Conducted needs assessments and developed program objectives.
- Created and implemented new policies and procedures for the program.
- Developed strategic plans to ensure successful program operations.
- Reviewed existing programs and identified areas of improvement or expansion.
- Collaborated with external partners to leverage resources for the program's success.
- Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
- Ensured compliance with organizational standards and applicable laws and regulations.
- Developed strategies to increase public awareness of the organization's services.
- Maintained communication with clients throughout their involvement in the program.
- Compiled reports on program outcomes for internal and external stakeholders.
- Managed program operations and provided strategic leadership for workers.
- Implemented quality assurance protocols to ensure high-quality service delivery.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Initiated and set goals for programs according to strategic objectives of organization.
- Collected key program data and analysis to support continuous improvement.
Assistant Quality Assurance Manager
HEART BY HOPE
Washington, DC
04.2015 - 11.2018
- Conducted quality assurance audits to ensure compliance with established procedures and standards.
- Developed, implemented and maintained quality control systems for the organization.
- Performed data analysis to identify trends in process performance and product quality issues.
- Kept records of quality reports and statistical reviews.
- Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
- Created reports outlining findings from inspections and tests of finished product.
Staffing Coordinator
Wellness Health Care
Washington Dc , DC
02.2011 - 10.2013
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
- Managed employee data in HRIS to ensure accuracy of information.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Analyzed labor market trends to provide recommendations on improving recruitment strategies.
- Created detailed reports on recruitment activities such as cost per hire, time to fill vacancies.
- Organized job fairs to increase awareness of open positions within the company or organization.
- Provided guidance and support to managers regarding recruitment processes, including interview techniques and selection criteria.
- Ensured compliance with federal and state laws related to employment practices.
- Responded promptly to inquiries from candidates regarding job opportunities at the company or organization.
- Designed training programs for internal recruiters.
Education
Bachelor of Science - SOCIOLOGY
UNIVERSITY OF YAOUNDE 1
YAOUNDE 08.2013
Skills
- Regulatory Compliance
- Fiscal Management
- Strategic Planning
- Contract Management
- Policy Updates
- Corporate Leadership
- Market Access and Expansion
- Relationship Management
- Business Administration
- Market Strategies
Websites
Languages
English
Professional
French
Professional
Spanish
Limited
Certification
LRA CERTIFICATION
COMPTIA +
Accomplishments
HOSPILITY CERTIFICATE
Timeline
CEO
VIRGIN HEALTH CARE SERVICES
10.2019 - Current
Program Director
CARE FOR ALL HOME SERVICES
02.2019 - 07.2020
Assistant Quality Assurance Manager
HEART BY HOPE
04.2015 - 11.2018
House Manager
Capital Health
07.2013 - 07.2024
Staffing Coordinator
Wellness Health Care
02.2011 - 10.2013
Bachelor of Science - SOCIOLOGY
UNIVERSITY OF YAOUNDE 1
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