Summary
Overview
Work History
Education
Skills
Other Experience
Timeline
Generic

Ariel Terrell

San Antonio

Summary

To establish a position where my successful years of youth development, office administration, and managerial experience combined with excellent communication skills, excellent customer service, organizational expertise can be demonstrated. I welcome the opportunities which will allow me to continue to develop my skills geared towards health and human services, community engagement, office administration, event coordinating, and the development of today’s youth, and other related areas. My intent is to do my job effectively through by paying attention to detail in everyday work situations and utilize pro-active independent judgment in any work environment needed for the greater good of the company/organization. I am professional, tactful, diplomatic, creative, motivated, with a strong passion for organizing.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

20
20
years of professional experience

Work History

District Office Coordinator

Texas House of Representative Barbara Gervin-Hawkins, District 120
09.2024 - Current
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Created and implemented secure filing systems for sensitive employee and client documents.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements for a constituent database of 5,000 plus.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Operations Manager

E. Thurman Walker Sports Complex & Community Center
11.2019 - 09.2024
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Increased profit by streamlining operations.
  • Developed and maintained relationships with external vendors and suppliers.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Facilitated youth program rentals for 300+ Elementary through High School youth.
  • Provided Administrative services for the Church's Food Pantry, Clothing Ministry and Christmas Toys for Youth Program. Serving 300 families and 300 Elementary age students.

Executive Assistant

Holdsworth & Charles Butt Charitable Foundation
02.2018 - 09.2019
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Organized and coordinated conferences and monthly meetings with Executive Board of 12 within the South Texas Region.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time for a leadership team of 8 individuals.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Facilitated training and onboarding for incoming office staff.
  • Supported business and hospitality needs of corporate partners and staff during meetings and company events.
  • Handled confidential and sensitive information with discretion and tact.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Filed paperwork and organized computer-based information.

Administrative Assistant

Porter Loring Mortuary North
05.2017 - 12.2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Processed the administrative duties for 3-6 bereaved families daily.

Administrative Assistant

TCI Assistant Director- City of San Antonio
08.2015 - 04.2017
  • Assists in providing a variety of duties involved in supporting the administrative operations of the assigned department or division. Answer 311 customer service calls and researched information for inquiries regarding policies and procedures from various departments, cities and citizens regarding Transportation & Capital Improvements. Ensure the compliance with current City and department rules and regulations for my designated TCI division. Composes, types, and produces reports, letters, and memos, statistical and confidential information. Assists with monitoring and reviewing expenditures; provides information to appropriate department staff for budget preparation. Maintain the calendars of Assistant Director, Managers, and Project Engineers for the Project Delivery Division by scheduling activities, meetings and various events. Coordinate activities (such as the City Manager’s 5K, and the TCI Family Picnic) with other City departments, outside agencies, and the general public. Monitors inventory of office supplies; reviews purchase requisitions and requests for payments. Assists in initiating personnel requisitions; monitors overtime and attendance records; assists in monitoring employee payrolls. Researches and compiles data for special projects and reports. May organize and maintain filing systems; maintains records related to specific area of assignment. May respond to and resolve difficult and sensitive citizen inquiries and complaints. Work closely with Managers and team members in the preparation of public relations data, brochures, handouts, and manuals for SA Tomorrow, Vision Zero, Walk & Bike Safety Youth Program Initiatives and the 2017 Bond for the City of San Antonio. Performed other duties as assigned.

Group Excellence, Campus Director

HISD/SAISD
11.2014 - 03.2015
  • Developed and oversaw campus budget to support annual planning and goal achievement.
  • Directed daily academic administration, faculty support, and admissions efforts.
  • Oversaw student retention efforts and to maintain university goals and objectives.
  • Coordinated and supervised academic advising activities.
  • Assisted in development and implementation of tutors development plans.
  • Supervised 15 college student tutors, providing tutoring assistance at 4 High School campuses.

Assistant Branch Director

Boys & Girls Clubs of San Antonio
05.2013 - 05.2014
  • Assistant Branch Director and acted as the liaison for Branch Director’s responsibilities during Branch Director’s absence.
  • The Assistant Branch Director is to plan Branch programs including weekly activities in all departments and publish weekly and monthly calendars.
  • To implement and coordinate programs for staff and volunteers, while assisting in providing effective public relations with parents, volunteers and the local community.
  • Developed enthusiastic involvement and support of the goals, objectives, programs, and tasks of the Branch through its community relations and partnerships.
  • Maintained accountability for procurement of assigned equipment, funds and supplies.
  • Assisted with the supervision and protection of the facilities and property of Boys & Girls Clubs of San Antonio and the campus the club was housed in.
  • Used independent judgment to provide positive, informal guidance and counseling to anywhere between 500-600 club members annually and 13 staffers. Build a positive and productive relationship with the administrators and staff of school where the program was housed. Organized weekly activities in the Club to promote regular club member attendance, positive parent and staff involvement. Supervised several youth development employees and bus drivers in order to ensure that club members achieve daily enrichment through programming outlined and provided by the Formula for Impact through its five key elements, high yield activities, and targeted programs of Boys & Girls Clubs of America/ San Antonio, Texas. Facilitated campus administration, staff, club staff, club members and parents with all information needed to maintain a safe, secure, learning and enriching environment always. Completed BGCSA program reports utilizing the BGCSA youth enrollment reporting system. Evaluate and update the programs as needed. Ensured all mentors/staff are properly screened and trained. Prepared and completed BGCSA and United Way reports. Planned various special events throughout the academic year and summer programs. Performed other duties as assigned.

APYPN-Site Facilitator/ Grant Compliance Specialist

Boys & Girls Clubs of San Antonio
10.2011 - 05.2013
  • Identified and tracked 150 military youth dependents for compliance in APYPN/OJJP grant.
  • Identified and screened mentors from local Colleges and University used in a support capacity of the grant and the program.
  • Maintained and provided upon request case management files for all youth enrolled.
  • Ensured that all youth tracked/mentored complete a full cycle of an approved evidence-based program-S.M.A.R.T. Moves/ Project Learn.
  • Ensured that all youth tracked/mentored complete at least one additional program that features mentoring components that are suitable for middle school and high school aged club members.
  • Effectively monitor all sites under the BGCSA/APYPN/OJJP grants, through the creation of documents that would illustrate the Academic Success, Good Character & Citizenship, and Healthy Lifestyles of the club members and other required performance measures.
  • Evaluated and updated the programs as needed. Prepare monthly and other reports in a timely manner.
  • Ensured all mentors/staff are properly trained. Prepared and completed BGCSA, APYPN/OJJP and United Way reports in a timely manner.
  • Planned various special events throughout the academic year and summer programs. Performed other duties as assigned.
  • Maintained records and logs of work performed and materials and equipment used.
  • Oversaw employee attendance record, handled payroll, and ordered new materials for sites.

Computer Instructor

Boys & Girls Clubs of San Antonio
03.2010 - 10.2011
  • Created weekly assignments for 500-600 youth club members to advance their knowledge of Windows Programs, by building a connection to academics, sports and fitness, and social skills.
  • Developed weekly activities that engage club member is internet safety programs computer programming.
  • Generate assignments that allow club members to create Digital Artwork, Program Gaming, Essay Contest, and more.
  • Designed and submitted monthly reports that provide the executive office with a bird’s eye-view of monthly activities and assignments.
  • Set up computers and networking systems, delivering step-by-step instructions on basic use.
  • Attended professional development technology courses to increase knowledge base and learn new information.

Art Facilitator

San Antonio Youth Centers
06.2009 - 03.2010
  • Created weekly assignments for 100 youth members to advance their knowledge of Arts and Culture.
  • Generate assignments that allow members to create Digital Artwork, visit local Museums in order to experience and explore San Antonio’s various cultures and communities.
  • Created cultural activities were members could express themselves through fine arts either as individuals or in groups. Performed other duties as assigned.
  • Assessed student work and communicated to parents informally and formally in written progress reports.
  • Engaged students in creative process, fostered talents and deepened knowledge and understanding of art, design and art history.

Special Events Coordinator

School of Excellence in Education
06.2008 - 02.2009
  • Organized Family Day of Fitness consisting of active participation of youth in health orientated activities for the students and parents in grades Pre-K thru 12th grade involving track/field events geared to promote health awareness, fitness, and recreation.
  • Created activities that increased revenue and sponsorships through community fundraising initiatives.
  • Created employee and family events to boost morale and team building.
  • Generate community involvement through hosting various social, health & wellness and sporting events.
  • Research techniques and implement them to assist in generating Pre-K-12 student enrollment within the districts campuses.
  • Provided secretarial and administrative office assistance.
  • Performed other duties as assigned.

Membership Coordinator/Event Specialist

Antioch Sports Complex & Community
05.2005 - 06.2008
  • Responsible for front office management and membership processing, process facility rental contracts and schedules, answered telephone calls, process facility financials for board, maintain email correspondence, oversee and run youth after school program; manage the Silver Sneakers program, and grant compliance. Generate community involvement through hosting various social, health & wellness and sporting events. Obtained the ability to manage the facility in the absence of the Complex Director if needed through custodial services, minor equipment repairs, and general facility maintenance. Under the vent specialist I was given the opportunity to research income opportunities, implement and generate funding source events such as a “STOMP SHOW” that brought in over $5,000.00 in 2006 and $8,000.00 in 2007; in addition to generating donations from multiple sources to provide prizes and trophies to youth that competed in the “STOMP SHOW”, who represented various non-profit programs/schools. Created advertisement and marketing for membership enrollment and facility rentals; t-shirt design for events and facility apparel. Created agenda for weekly meetings; update departmental calendar; and maintain grant compliance reports. Prepared membership executive summary reports as needed. Completed special projects and research as assigned for the growth of the facility. Completed all other duties as assigned within the scope of responsibility and skills required for the job.

Education

Bachelor’s Degree - Sociology

St. Mary’s University
San Antonio, Texas

Associates Degree - Sociology

Texas St. Philip’s College
San Antonio, Texas

Bachelor of Science - Undecided

Howard University
Washington, D.C.

Bachelor of Science - Human Development

Howard University
Washington, DC
12-2027

Skills

  • Production leadership
  • Contract coordination
  • Bookkeeping
  • Health and safety compliance
  • Production
  • Performance monitoring
  • Marketing
  • Meeting planning
  • Travel administration
  • Document handling
  • Scheduling
  • Reception oversight
  • Records retrieval
  • Check processing

Other Experience

  • Target General Stocker San Antonio, Texas 1999-2000
  • Henry’s Puffy Tacos Hostess San Antonio, Texas 2000-2001
  • Stein Mart Women’s Apparel San Antonio, Texas 2002-2003
  • The UPS Store Shipping/Printing San Antonio, Texas 2003-2004
  • Front Office Clerk SAISD-MLK Academy San Antonio, Texas 2009-2010

Timeline

District Office Coordinator

Texas House of Representative Barbara Gervin-Hawkins, District 120
09.2024 - Current

Operations Manager

E. Thurman Walker Sports Complex & Community Center
11.2019 - 09.2024

Executive Assistant

Holdsworth & Charles Butt Charitable Foundation
02.2018 - 09.2019

Administrative Assistant

Porter Loring Mortuary North
05.2017 - 12.2017

Administrative Assistant

TCI Assistant Director- City of San Antonio
08.2015 - 04.2017

Group Excellence, Campus Director

HISD/SAISD
11.2014 - 03.2015

Assistant Branch Director

Boys & Girls Clubs of San Antonio
05.2013 - 05.2014

APYPN-Site Facilitator/ Grant Compliance Specialist

Boys & Girls Clubs of San Antonio
10.2011 - 05.2013

Computer Instructor

Boys & Girls Clubs of San Antonio
03.2010 - 10.2011

Art Facilitator

San Antonio Youth Centers
06.2009 - 03.2010

Special Events Coordinator

School of Excellence in Education
06.2008 - 02.2009

Membership Coordinator/Event Specialist

Antioch Sports Complex & Community
05.2005 - 06.2008

Bachelor’s Degree - Sociology

St. Mary’s University

Associates Degree - Sociology

Texas St. Philip’s College

Bachelor of Science - Undecided

Howard University

Bachelor of Science - Human Development

Howard University

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