Ariel Thompson
Rochester,MI
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
9
9
years of professional experience
Work History
Shift Lead
Playa Bowls
Rochester Hills, MI
02.2025 - Current
- Implemented inventory management procedures to minimize waste and optimize stock levels.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Key Holder/Sales Lead
Build-A-Bear Workshop
Township of Deptford, NJ
08.2021 - 08.2024
- Key Holder : holding keys to location, opening and closing the location
- Floor leader : managing the floor and associates.
- Cashier : ringing customers on a POS system and providing retail services.
- Experience with children : working around children and hosting birthday parties
- Customer Service : helping customers make personalized stuffed animals, running parties, greeting customers and creating a friendly environment and creating memorable experiences for young children.
Commission Sales Associate
Banter by Piercing Pagoda
Township of Deptford, NJ
03.2024 - 06.2024
- Hold keys to the establishment, be able to open and close the store confidently alone
- Knowledge with commission sales and confidently being able to make personal and store sales goals
- Greet customers and ask open ended questions to access what they are looking for
- Perform ear lobe and cartilage piercings on various age ranged customers
- Show varieties of jewelry pieces to customers and make connections with customers to build clientele and close sales
- Use pos systems to perform sales with customers and add additional items on
- Answer phones and clearly communicate with customers about jewelry warranty, ear piercings and other needs
- Organize jewelry cases and back stocks and do frequent weekly inventory counts
Part Time Sales Associate
Preferred Vapor LLC
Bristol, PA
08.2018 - 01.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Part Time Sales Associate
rue21
Blackwood, NJ
09.2017 - 04.2018
- Trained new staff on sales techniques and operational procedures for efficiency.
- Coordinated with management on inventory forecasting and replenishment strategies.
- Led team initiatives to optimize sales processes and enhance overall performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Wendy's Crew Member
Wendy's
Blackwood, NJ
04.2017 - 06.2017
- Maintained cleanliness and organization of work areas to comply with health standards.
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Trained new crew members on operational procedures and customer service standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
High school diploma -
Washington Twp High School
Blackwood, NJ06.2018
Bachelor of Science - Environmental Science
Oakland University
Rochester, Michigan, MI12-2026
Skills
- Public speaking
- Leadership
- Organization
- Communication
- Collaboration
- Team leading
- Retail Sales
- Cash Handling
- Experience with children (2 years)
- Store Management Experience
- Retail Management
- Supervising Experience
- Computer and software
- Microsoft Office
- Time management
Timeline
Shift Lead
Playa Bowls
02.2025 - Current
Commission Sales Associate
Banter by Piercing Pagoda
03.2024 - 06.2024
Key Holder/Sales Lead
Build-A-Bear Workshop
08.2021 - 08.2024
Part Time Sales Associate
Preferred Vapor LLC
08.2018 - 01.2020
Part Time Sales Associate
rue21
09.2017 - 04.2018
Wendy's Crew Member
Wendy's
04.2017 - 06.2017
High school diploma -
Washington Twp High School
Bachelor of Science - Environmental Science
Oakland University