Ariel Tillman
Account Coordinator
Houston,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Account Coordinator
Mission Lane
Houston, TX
09.2022 - Current
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Analyzed customer financial records to determine appropriate payment plan.
- Developed and documented collection procedures and policies to comply with government regulations.
Supervisor
Bank Of America
Houston, TX
11.2020 - 07.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
Dispatcher
Jatran
Jackson , Ms
10.2019 - 11.2020
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
Web Advisor
HostGator
Houston, TX
09.2017 - 03.2019
- Resolved problems and discrepancies concerning customers' accounts
- Transmitted claims for payment and further investigation.
- Notified employees of policy and procedure changes to promote overall compliance
- Conducted employee evaluations and documented overall progress
- Recommended employees for promotion and performed corrective actions to reduce misconduct
- Administered and created training and awareness presentations or materials
- Received and prepared work orders in alignment with established procedures
- Dispatched workers and crews to assigned locations.
- Relayed information to or from work crews using telephones and two-way radios
- Advised personnel of traffic delays due to construction areas and accidents
- Scheduled and facilitated required repairs to restore service and schedules
- Communicated clearly and concisely to reduce errors and provide complete dispatch data
- Supported timely and efficient movement of vehicles in alignment with schedules
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Collaborated with Web developers to create and operate internal and external Web sites, and to manage projects, such as
- Conceptualized, planned and executed original designs for wide range of website properties.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
- Identified issues, analyzed information and provided solutions to problems.
- Backed up or modified applications and related data to provide for disaster recovery.
- Troubleshot issues with websites and fixed scripting and use issues.
- Monitored systems for intrusions or denial of service attacks and reported security breaches to appropriate personnel.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Completed coursework towards - undefined
Some College Course Work - undefined
Callaway High School
Jackson, MS 08.2007 - 05.2008
Mississippi State University
Starkville, MSSkills
Staff Management
Documentation and control
Research expertise
Database administration
Problem-Solving
Excellent Communication
Written Communication
Analytical and Critical Thinking
MS Office
Organization and Time Management
Timeline
Account Coordinator
Mission Lane
09.2022 - Current
Supervisor
Bank Of America
11.2020 - 07.2022
Dispatcher
Jatran
10.2019 - 11.2020
Web Advisor
HostGator
09.2017 - 03.2019
Callaway High School
08.2007 - 05.2008
Completed coursework towards - undefined
Some College Course Work - undefined
Mississippi State University