ARIEL Malloy
Kalispell
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.Proven background in managing complex databases. Strengths lie in developing and implementing database management strategies, improving data reliability, and efficiency. Skilled at troubleshooting, optimizing data systems for improved functionality. Successfully established secure database environments, ensuring data integrity across previous roles.
Overview
9
9
years of professional experience
Work History
Donor Database Manager, Donor Relations Manager
Orphan’s Lifeline Intl
Kalispell
05.2022 - Current
- Administered and refined a database with over 6000 entries of donors and organizations.
- Collaborated with programmers to develop custom material and content.
- Compiled data for accounting and annual reporting needs.
- Utilized a three-party accountability method to enter and prepare checks for daily deposits.
- Managed data recovery processes.
- Built and maintained relationships with donors and organizational contacts.
- Acted as a liaison between internal teams and external contacts.
- Maintained accurate records of all donations in the database system.
- Identified opportunities for automation of manual processes within the organization's databases.
- Consistently evaluated donor trends to identify new demographic opportunities.
- Ensured adherence to procedures for handling employee and donor PII.
- Provided technical support for application development teams by troubleshooting database-related problems.
- Analyzed existing database structures and identified areas of improvement or modification that could improve efficiency or effectiveness.
- Configured replication services between different servers in order to provide redundancy across multiple locations.
- Built and managed queries, exports, analysis reports and mailing lists.
- Researched best practices in philanthropy and recommended changes or improvements based on findings.
- Maintained contact with current donors through regular phone calls, emails and other forms of communication.
Distribution and Window Clerk
United States Postal Service
Bigfork & Whitefish
09.2019 - 05.2022
- Handled manual acceptance of mail and packages upon arrival.
- Directed incoming items to specific routes for precise delivery.
- Ensured timely delivery of mail and packages to on-site post office boxes each day.
- Handle packages needing special attention, including those forwarded, refused, or misrouted.
- Handled incoming calls from patrons inquiring about services and pricing.
- Assessed incoming goods to verify adherence to safety and quality criteria.
- Organized mail for dispatch to the following distribution center.
- Identified discrepancies in documents presented by customers and took corrective action when appropriate.
- Sold stamps, money orders, certified checks, special delivery envelopes, boxes as needed by customers.
- Balanced daily cash register totals at end of shift.
- Stocked shelves with various mailing supplies such as envelopes, boxes, labels.
- Inspected packages for hazardous material prior to sending them out via mail.
- Communicated timeframes for tracked mail to enhance evaluation of current shipping durations.
- Provided comprehensive support for customer needs, including service suggestions and shipping assessments.
Assistant Store Manager
AT&T Prime Communications
Kalispell
12.2018 - 11.2019
- Facilitated phone financing for account upgrades.
- Managed trade-in transactions for devices to support store purchases and bill payments.
- Provided tailored recommendations for account enhancements.
- Encourage companies to pursue corporate account opportunities.
- Handled and rectified customer concerns about billing and service coverage.
- Kept up-to-date with current promotions and exclusions.
- Oversee daily operations to achieve monthly store objectives and address maintenance needs.
- Trained consistently on emerging devices and technologies.
- Compiled monthly reports on inventory sales and receipts.
- Organized weekly meetings with department heads to review progress on key objectives.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Delegated work to staff, setting priorities and goals.
- Ensured compliance with all safety regulations throughout the store premises.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Lead Order Processor and Customer Service Rep
HAMMER NUTRITION/ENDURANCE NEWS MARKETING GROUP
Whitefish
03.2016 - 06.2018
- Tasked with ensuring timely processing of all orders before daily cutoff.
- Provided clients with quick and comprehensible answers to product questions.
- Investigated accounts with suspected credit card fraud and performed additional verification as needed.
- Ensured timely updates for clients with regular orders through phone and email interactions.
- Utilized various software applications to enhance task efficiency.
- Maintained system integrity by purging unused data and consolidating accounts.
- Managed several email accounts to maintain direct contact with clients and businesses.
- Supported team success and customer service by accommodating additional work hours and weekend availability.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Some College (No Degree) -
Flathead Valley Community College
Kalispell, MTSkills
- Database administration
- Donor relations
- Customer support
- Effective communication
- Continuous process improvement
- Time management
References
References available upon request.
Timeline
Donor Database Manager, Donor Relations Manager
Orphan’s Lifeline Intl
05.2022 - Current
Distribution and Window Clerk
United States Postal Service
09.2019 - 05.2022
Assistant Store Manager
AT&T Prime Communications
12.2018 - 11.2019
Lead Order Processor and Customer Service Rep
HAMMER NUTRITION/ENDURANCE NEWS MARKETING GROUP
03.2016 - 06.2018
Some College (No Degree) -
Flathead Valley Community College
Similar Profiles
Roberto ReyesRoberto Reyes
Coating Inspector at Contractor for ITI Intl. , QTC Intl. and OMC Intl.Coating Inspector at Contractor for ITI Intl. , QTC Intl. and OMC Intl.
John O. OlooJohn O. Oloo
Customer Service Representative, Government Serv at Philips Lifeline, Lifeline systemsCustomer Service Representative, Government Serv at Philips Lifeline, Lifeline systems
ELIZABETH OLAGOELIZABETH OLAGO
Healthcare Support Assistant at Hewitt & Bennet Intl. CollegeHealthcare Support Assistant at Hewitt & Bennet Intl. College
Nola TremarcoNola Tremarco
Childcare at B. Neri (Teacher at Singapore American School)Childcare at B. Neri (Teacher at Singapore American School)
Sara MaySara May
Financial Services Representative II at First Interstate BankFinancial Services Representative II at First Interstate Bank