Summary
Overview
Work History
Education
Skills
Timeline
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Ariel Truesdell

Office Assistant
San Antonio,TX

Summary

Dedicated office assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experienced office assistant with over 16 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Office Assistant

Home Improvement Bros LLC
San Antonio, TX
11.2019 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Produced high-quality communications for internal and external use.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Arrange Estimates and Service Calls into Google Calendar
  • Managed Yearly Service Calls by following up with clients
  • Help organized and manage website hibllc.com
  • Pre Reconciled business accounts for Office Manager
  • Helped keep office and files organized
  • Entered company receipts into Quick Books

Cash Controller

HEB
La Vernia, Texas
06.2016 - 01.2021
  • Managed outstanding balance amounts by evaluating reports and determining collection statuses.
  • Made sure all monies were accounted for. Made sure everything balanced at the end of the night.
  • Verified accurate change orders everyday so HEB did not run out of money.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Business Center Representative

HEB
La Vernia, Texas
10.2013 - 01.2021
  • Answered phone calls to handle customer concerns and complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high level of energy while cashing customers pay checks
  • Promoted superior experience when helping customers out with Western Union

Education

High School Diploma -

Romeoville High School
Romeoville, IL
08.2005 - 06.2009

Skills

    Filing and data archiving

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Timeline

Office Assistant

Home Improvement Bros LLC
11.2019 - Current

Cash Controller

HEB
06.2016 - 01.2021

Business Center Representative

HEB
10.2013 - 01.2021

High School Diploma -

Romeoville High School
08.2005 - 06.2009

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Ariel TruesdellOffice Assistant