Summary
Overview
Work History
Education
Skills
References
Timeline
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Ariel Valera

San Jose,USA

Summary

Lead associate with extensive experience in supervising sales departments, driving customer satisfaction and revenue growth. Proven track record in resolving customer relations issues and enhancing team performance through effective coaching and feedback. Skilled in monitoring cash handling policies to ensure compliance and accuracy.

Overview

6
6
years of professional experience

Work History

Sale Lead

Sanrio, Inc.
Cupertino, US
11.2024 - Current
  • Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders for replenishment
  • Assisted in receiving shipments of new merchandise, verifying accuracy of deliveries against purchase orders
  • Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
  • Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked

Server

Topgolf
Alviso, US
12.2022 - Current
  • Delivered exceptional service and genuine hospitality.
  • Have extensive knowledge of food and beverage offerings
  • Has knowledge of spirits/beer/wine, the able to maintain an appealing and Guest-ready bar area and have outstanding service ability.
  • Has the ability and knowledge to get to know the menu and the ability to serve with outstanding attention to detail.

Back of House Lead

Din Tai Fung
Santa Clara, US
02.2021 - 11.2022
  • Supervised and coordinated back-of-house operations including prep, cooking, sanitation, and production across multiple stations (Wok, Noodle, Expo, Dumpling, etc.).
  • Trained, mentored, and coached new and existing kitchen team members to ensure consistency in quality, technique, and pace.
  • Maintained strict compliance with health, food safety, and sanitation standards (EcoSure, internal audits, and rotation logs).
  • Managed daily inventory and par levels; supported ordering, waste reduction, and cost control efforts.
  • Collaborated closely with front-of-house leads to ensure seamless service and timely communication during peak hours.
  • Acted as point of contact for BOH issue resolution, shift changes, and production adjustments during high-volume service.
  • Demonstrated adaptability and strong problem-solving in a fast-paced, high-pressure kitchen environment.

Barista Lead

Tea Lyfe Drinks
San Jose, US
01.2020 - 08.2022
  • Trained and led barista team in premium tea beverage preparation and café operations.
  • Ensured strict quality control for steeping, flavor, and presentation of tea.
  • Guided guests through menu selections to deliver exceptional customer experiences.
  • Managed opening and closing routines, sanitation protocols, and inventory processes.
  • Operated POS systems, balanced cash registers, and enforced cash handling guidelines.
  • Coordinated staffing and shift transitions, resolving challenges during peak periods.

Education

High school diploma - Milpitas, CA

Milpitas High School
Milpitas, CA
06.2021

Bachelor of Science - Kinesiology

West Valley College
Saratoga, CA

Skills

  • Hospitality management
  • Customer service excellence
  • Restaurant operations
  • Sales strategy
  • Visual merchandising
  • Inventory management
  • Point of sale

References

References available upon request.

Timeline

Sale Lead

Sanrio, Inc.
11.2024 - Current

Server

Topgolf
12.2022 - Current

Back of House Lead

Din Tai Fung
02.2021 - 11.2022

Barista Lead

Tea Lyfe Drinks
01.2020 - 08.2022

High school diploma - Milpitas, CA

Milpitas High School

Bachelor of Science - Kinesiology

West Valley College

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