Ariel Vargas
Atlanta,GA
Summary
Engaging Community Manager known for high productivity and efficient task completion. Possess specialized skills in social media management, content creation, and crisis communication. Excel in interpersonal communication, empathy, and adaptability, ensuring thriving online communities.
Overview
13
13
years of professional experience
Work History
Community Manager
Pegasus Residential
Atlanta , GA
01.2024 - Current
- Developed and implemented strategies to increase community engagement.
- Compiled reports on website traffic, conversions, and other metrics.
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Improved NOI through rent growth and expense management.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Developed and enforced community guidelines to maintain a positive environment.
- Managed budget for community events and activities, ensuring cost-effectiveness.
- Provided monthly reports on community metrics and progress towards goals.
- Negotiated with vendors and service providers for community events.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance, and administration of various properties.
- Prepared detailed budgets and financial reports for properties.
- Compiled and conveyed operational and financial data to regional manager.
Community Manager
Waterton Residential
Atlanta, GA
07.2022 - 12.2023
- Facilitated online and offline events to strengthen community bonds.
- Implemented feedback mechanisms to gather insights from the community.
- Created engaging content for newsletters, blogs, and social media posts.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Oversaw daily operations, maintenance, and administration of various properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Compiled and conveyed operational and financial data to regional manager.
- Prepared detailed budgets and financial reports for properties.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Handled resident complaints and expedited maintenance requests.
Community Manager
Mission Rock Residential
Atlanta, GA
03.2017 - 06.2022
- Created marketing materials such as brochures and flyers to promote the availability of commercial spaces for rent or sale.
- Conducted market research to determine competitive rental rates for commercial properties.
- Collaborated closely with legal counsel to resolve disputes between landlord and tenants.
- Maintained detailed records on tenant leases, payments, deposits, move-ins and move-outs.
- Negotiated lease agreements with tenants, ensuring compliance with local laws and regulations.
- Prepared monthly invoices for tenants based on their rental agreements.
- Resolved tenant complaints in a timely manner by coordinating with maintenance staff and other relevant personnel.
- Performed regular inspections of buildings and grounds to ensure all safety standards were met.
- Evaluated bids from contractors before authorizing construction projects within managed properties.
- Managed day-to-day operations of commercial properties including scheduling repairs and responding to emergencies.
- Prepared detailed budgets and financial reports for properties.
Assistant Manager
Pegasus Residential
Atlanta, GA
08.2011 - 03.2017
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Investigated potential violations of lease agreements by tenants.
- Coordinated events for residents of the community.
- Updated resident accounts with latest personal information and recent payments.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals and handling move-outs.
- Improved NOI through rent growth and expense management.
- Monitored lease and renewal rental rates with leadership recommendations for change implementation.
- Developed and executed community outreach strategies, increasing engagement.
Education
Associate of Science - Forensic Science
Grand Canyon University
Phoenix, AZ06-2014
Skills
- Property tours and inspections
- Policy administration
- Tenant and eviction laws
- Content creation
- Property tours
- Resident relations
- Apartment inspections
- Financial budgeting and reporting
- Leasing and sales
- Property management
Languages
English
Native/ Bilingual
Spanish
Professional
American Sign Language
Professional
References
References available upon request.
Timeline
Community Manager
Pegasus Residential
01.2024 - Current
Community Manager
Waterton Residential
07.2022 - 12.2023
Community Manager
Mission Rock Residential
03.2017 - 06.2022
Assistant Manager
Pegasus Residential
08.2011 - 03.2017
Associate of Science - Forensic Science
Grand Canyon University
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