Ariel Villarrial
Haslet,Texas
Summary
Dynamic Customer Service Representative with over 5 years of experience in efficiently resolving complex inquiries and enhancing customer satisfaction. Expertise in building robust customer relationships, driving brand loyalty, and increasing engagement through effective communication. Proven administrative and problem-solving skills complemented by a collaborative approach, consistently prioritizing client needs and team support. Highly organized and adaptable, equipped with advanced computer proficiency to streamline service delivery.
Overview
7
7
years of professional experience
Work History
Client Service Coordinator/ Veterinary Assistant
Banfield Pet Hospital
04.2020 - 12.2023
- Received and processed around 200 phone inquiries on a daily basis.
- Scheduled surgery and extensive exam appointments.
- Conducted end-of-day process.
- Processed check-ins and check-outs for an average of 40 clients daily.
- Dispatched records to specialist via fax and email.
- Manage inventory by receiving and organizing medications.
- Delivered medical care to approximately 30 animals daily.
Price and Signage Coordinator
Dicks Sporting Goods
03.2019 - 03.2020
- Placed prices and descriptive signage to enhance displays and promote items.
- Supported front-end operations by serving as back-up cashier.
- Prepared customer purchases by managing pick and pack operations.
- Processed online shipments efficiently.
- Coordinated unloading and loading of shipments from trucks efficiently.
- Monitored weekly, monthly and quarterly achievement goals.
Customer Service Specialist
Dicks Sporting Goods
04.2018 - 03.2019
- Oversaw daily cash handling and transactions accurately.
- Managed monetary activities with a focus on efficiency and precision.
- Completed end-of-day deposit procedures.
- Implemented manager override protocols successfully.
- Handled return transactions.
- Supported e-commerce transactions.
- Oversaw handling and resolution of damaged or defective products.
- Organized products before store closure.
Cashier/Receptionist
Douglass Auto Group
11.2016 - 04.2018
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Monitored office supplies inventory and placed orders when necessary.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
Education
Associate of Applied Science - Nuclear Medicine
Tarrant County College
Fort Worth, TX01-2027
High School Diploma -
UNIVERSITY HIGH SCHOOL
Waco, TX06.2016
Skills
- Customer service
- Strong organization
- Scheduling and planning
- File management
- Payment processing
- Order processing
- Medical terminology
- Attention to detail
- Cash handling expertise
- Merchandise restocking
- Retail merchandising
- POS system operation
- Inventory management
- Medical record-keeping
- Reception duties
- Creative problem solving
References
- Douglass Nissan of Waco, April Kleypas, (254) 776-8016
- Retired Chief Master Sergeant, Judy McClure, Mentor, (302) 535-0527, faymac16@yahoo.com
Timeline
Client Service Coordinator/ Veterinary Assistant
Banfield Pet Hospital
04.2020 - 12.2023
Price and Signage Coordinator
Dicks Sporting Goods
03.2019 - 03.2020
Customer Service Specialist
Dicks Sporting Goods
04.2018 - 03.2019
Cashier/Receptionist
Douglass Auto Group
11.2016 - 04.2018
Associate of Applied Science - Nuclear Medicine
Tarrant County College
High School Diploma -
UNIVERSITY HIGH SCHOOL
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