Ariel Votipka
Las Vegas,NV
Summary
Dynamic professional with a proven track record at MGM Resorts, excelling in adaptive problem-solving and exceptional communication. Demonstrated ability to enhance customer satisfaction and loyalty through outstanding service and efficient multitasking. Skilled in cash handling and maintaining strict confidentiality, significantly improving operational efficiency.
Overview
10
10
years of professional experience
Work History
VIP Cocktail Server
Wynn Resorts
03.2017 - 11.2021
- Enhanced guest experience with knowledgeable recommendations on drink selections and pairings.
- Balanced multiple tasks simultaneously without compromising the quality of service provided during busy shifts.
- Increased customer satisfaction by providing exemplary cocktail service and attention to detail.
- Managed VIP reservations, ensuring personalized experiences and seamless coordination of services.
- Established rapport with high-profile clients, leading to increased loyalty and repeat business.
- Checked guests' identification before serving alcoholic beverages.
Cocktail Server
MGM Resorts
02.2012 - 07.2017
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
Medical Assistant Intern
Calderon Medical Group
07.2016 - 01.2017
- Collected histories, vitals, and current complaints via patient interviews.
- Sought feedback and guidance from supervisors to continuously improve performance.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Streamlined check-in process by verifying patient information and promptly updating electronic health records.
- Increased clinic efficiency by swiftly completing insurance verification and authorization processes for patients.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
Education
Associate of Science - Diagnostic Sonography
College of Southern Nevada
Las Vegas, NVMedical Assistant -
Kaplan University
Las VegasSkills
- Adaptive Problem Solving
- Exceptional communication
- Cash handling proficiency
- First Aid Training
- Reliable work ethic
- Outstanding customer service
- Excellent memory retention
- Efficient time management
- Customer Service
- Cleaning and sanitization
- Efficient multitasking
Timeline
VIP Cocktail Server
Wynn Resorts
03.2017 - 11.2021
Medical Assistant Intern
Calderon Medical Group
07.2016 - 01.2017
Cocktail Server
MGM Resorts
02.2012 - 07.2017
Associate of Science - Diagnostic Sonography
College of Southern Nevada
Medical Assistant -
Kaplan University