Summary
Overview
Work History
Education
Skills
Timeline
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Ariel Washington

Dallas,TX

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

11
11
years of professional experience

Work History

Certified Nursing Assistant

Shiftkey
06.2021 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Salesperson

Tru Green
01.2024 - 03.2025
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Advisor 1

Nelnet
11.2022 - 04.2023
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Uphold quality control policies and procedures to increase customer satisfaction.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Executed and developed methods to obtain post-production product feedback from customers.

Lab Assistant

Nomi Health
09.2021 - 01.2023
  • Effectively communicate with patients and provide necessary guidance for on-site testing.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Prepared specimens for testing and analysis.
  • Collect and store specimens according to established procedures.
  • Check all test requisitions or computer labels against the script to ensure 100% accuracy.
  • Answer telephone calls, read laboratory results to satisfy inquiries.
  • Comply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment.

Certified Nursing Assistant

Help at Home
09.2019 - 06.2021
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Customer Service Lead (Overnight)

America Red Cross
09.2016 - 08.2018
  • Assisted in escalated customer problems via phone, email, and live chat.
  • Conducted regular call monitoring to ensure a superior client experience.
  • Coached, motivated & counseled staff on performance including administrating disciplinary action when necessary.
  • Communicated performance expectations and monitored performance plans.
  • Participated in project meetings, created new processes and procedures, and trained agents accordingly.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.

Customer Service Representative

City National bank
02.2014 - 07.2016
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Uphold quality control policies and procedures to increase customer satisfaction.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.

Education

Business Management -

Strayer University
05-2026

Skills

  • Efficient and Detail-Oriented
  • Email Support
  • Understanding Customer Needs
  • Creative Problem Solving
  • Call Documentation
  • Order and Refund Processing
  • Data Entry
  • CRM Software
  • LiveChat
  • Microsoft Office
  • Billing Adjustments and Refunds Review
  • Analytics
  • Observing respond
  • Database administration

Timeline

Salesperson

Tru Green
01.2024 - 03.2025

Advisor 1

Nelnet
11.2022 - 04.2023

Lab Assistant

Nomi Health
09.2021 - 01.2023

Certified Nursing Assistant

Shiftkey
06.2021 - Current

Certified Nursing Assistant

Help at Home
09.2019 - 06.2021

Customer Service Lead (Overnight)

America Red Cross
09.2016 - 08.2018

Customer Service Representative

City National bank
02.2014 - 07.2016

Business Management -

Strayer University

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Ariel Washington