Ariel West

Credit Card Agent

• Provide high-level customer service support for credit card customers, addressing inquiries related to account management, billing issues, payment concerns, and rewards programs.
• Process credit card applications, offer product recommendations based on customer needs, and explain terms and conditions clearly to ensure customer understanding.
• Resolve complex customer issues, including fraud investigations, disputes, and billing discrepancies, while maintaining a positive relationship with customers.
• Work within a team to meet daily targets for customer satisfaction, call resolution times, and credit card sales.
• Ensure compliance with all banking regulations, including privacy standards, to protect sensitive customer information.

• Supervised daily operations of a busy Wendy’s restaurant, overseeing a team of 10-15 employees in a fast-paced, high-volume environment.
• Trained and mentored new staff, ensuring adherence to company policies, quality standards, and customer service expectations.
• Managed inventory, placed orders, and ensured product quality and consistency during peak hours.
• Handled customer complaints and resolved issues promptly, ensuring customer satisfaction, and repeat business.
• Coordinated shift schedules, maintained staffing levels, and ensured smooth operations during busy times.
• Monitored financial transactions, including cash handling, register balancing, and reconciling daily sales.