Ariel Williams
Matteson,IL
Summary
Diligent worker with 10+ years of history of strong customer service, specializing in attention to detail, problem-solving, and effective communication. Skilled in managing client relationships, handling documentation, and ensuring accuracy in financial transactions. A dedicated team player eager to learn new skills and provide new ideas to the workplace.
Overview
9
9
years of professional experience
Work History
Dispensary Technician
Galaxy Labs
04.2024 - Current
- Processed high-volume transactions with precision, demonstrating attention to detail and accountability in financial operations.
- Implemented organizational paperwork to file proper documentation for inventory of items, enhancing efficiency and reducing errors.
- Collaborated with teammates and representatives to ensure education on products and businesses.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Medical Dispensary Technician
Green Thumbs Inc
03.2023 - 04.2024
- Accurately managed and organized documentation for patient's records maintaining confidentiality
- Answered incoming phone calls and addressed questions from customers while looking through catalogs to stay informed.
- Communicated with patients to collect information about medical conditions while providing recommendations on products in store.
- Kept informed on industry trends and market-leading products to recommend to customers.
Call Center Representative
Lending Solutions Inc.
09.2022 - 04.2023
- Managed high call volumes for banks and credit unions, managing inbound calls to assist clients with their banking needs.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Facilitated account maintenance, performed secure bank transactions, and resolved inquiries with accuracy and professionalism.
- Ensured compliance with financial regulations while delivering exceptional service to maintain customer satisfaction and trust.
Cashier
Flowers Unlimited II
10.2021 - 06.2022
- Performed cash, card, and check transactions on POS system to complete customer purchases.
- Handled cash transactions with precision, ensuring accurate register balances and proper change management.
- Answered phone orders, documented customer requests accurately, and ensured orders were fulfilled correctly to meet customer expectations.
Residential Counselor
Northern Illinois Academy
06.2020 - 10.2021
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Enforced policies and safety standards through building and room rounds.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
Cashier
Mcdonalds
09.2015 - 06.2020
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations.
- Adapted quickly to new technologies implemented at POS systems.
Education
Associate of Applied Science - Cybersecurity
DeVry University
Chicago, IL06-2024
Skills
- Data entry
- Teamwork and collaboration
- Attention to detail
- Customer service
- Critical thinking
- Active listening
- Call center operations
Timeline
Dispensary Technician
Galaxy Labs
04.2024 - Current
Medical Dispensary Technician
Green Thumbs Inc
03.2023 - 04.2024
Call Center Representative
Lending Solutions Inc.
09.2022 - 04.2023
Cashier
Flowers Unlimited II
10.2021 - 06.2022
Residential Counselor
Northern Illinois Academy
06.2020 - 10.2021
Cashier
Mcdonalds
09.2015 - 06.2020
Associate of Applied Science - Cybersecurity
DeVry University
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