Microsoft Office
ARIEL WILLIAMS
Dallas,TX
Summary
Administrative professional with several years of experience delivering successful improvements for healthcare operations and team development. Resourceful in project management and utilizing compliance specialties, I am eager to maintain a high quality of service for all clientele. Committed to upholding operational integrity and producing results geared toward patient satisfaction. The passion for client care and solving problems is my strong suit.
Overview
6
6
years of professional experience
Work History
Office Administrator
Retina Specialists Dallas
Dallas
09.2024 - Current
- Maintains filing system for patient records, billing correspondence and other documents.
- Is administrative support to the HR department, including staff scheduling and calendar management within Microsoft outlook.
- Responds to inquiries from internal staff members regarding front office operations.
- Compiles data from EMR and various internal programs into organized reports for management review.
- Developed training materials for new hires and existing employees within Retina Specialist operating systems.
Lead Patient Support Coordinator
Baylor Scott & White Institute for Rehabilitation
Dallas
03.2023 - 06.2024
- Frequent travel throughout the region to manage daily operations and provide administrative support to front office staff.
- Prepare and analyze reports related to patient flow, satisfaction, and departmental performance, presenting findings directly to management.
- Served as the primary point of contact for over 150 patients weekly, providing compassionate and efficient support throughout their healthcare journey.
- Coordinated 200+ patient appointments and follow-ups monthly, ensuring seamless communication between patients and therapists, resulting in a 20% improvement in patient satisfaction scores.
- Assisted patients with insurance verifications and billing inquiries, successfully resolving any coverage-related concerns.
Provider Relations Analyst
Cigna
Remote
09.2021 - 03.2023
- Managed duties while working remotely.
- Directed inbound communications from 30+ providers and support personnel daily related to mental health and substance use disorder services.
- Communicated eligibility, benefits, and authorization requirements to provider using Waystar and Availity.
- Interpreted claims information and billing procedures with CPT codes based on ICD-10 codes , resolving claim processing issues.
- Facilitated follow-ups on inquiries via fax, phone, mail, and email.
Senior Benefits Coordinator
Conifer Healthcare Solutions
Frisco
01.2020 - 07.2021
- Provided intake services and setup for all new patients.
- Verified benefits on both pharmacy and major medical plans via the EHR.
- Reviewed clinical documents for prior authorization, pre-certification submission purposes.
- Identified areas where efficiencies can be gained through automation of certain processes associated with administering benefit programs.
Education
Bachelor of Arts - Psychology
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
San Antonio, TX01.2019
Skills
- Client relations
- Research and reporting
- Cross-functional collaboration
- Learning agility
- Document management
- Employee training
- Employee relations management
Websites
References
References available upon request.
Software
Google Workspace
Data Analysis
Timeline
Office Administrator
Retina Specialists Dallas
09.2024 - Current
Lead Patient Support Coordinator
Baylor Scott & White Institute for Rehabilitation
03.2023 - 06.2024
Provider Relations Analyst
Cigna
09.2021 - 03.2023
Senior Benefits Coordinator
Conifer Healthcare Solutions
01.2020 - 07.2021
Bachelor of Arts - Psychology
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
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