Ariel Williams
Cleveland,OH
Summary
Dynamic and dedicated professional with extensive experience at Beechmont Country Club, excelling in customer service and teamwork. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in POS system operation and maintaining cleanliness standards, fostering loyalty and repeat business through positive interactions.
Overview
7
7
years of professional experience
Work History
Server /Assistant Bartender
Beechmont Country Club
07.2019 - 11.2025
- Assisted bartenders by preparing garnishes and stocking supplies to enhance service efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Set up and arranged tables to create inviting dining experiences for guests.
- Resolve members inquiries and complaints promptly to maintain satisfaction and loyalty.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Developed strong relationships with guests, fostering loyalty and repeat business.
- Processed orders and sent to kitchen employees for preparation.
Receptionist
Beechmont Country Club
07.2019 - 11.2025
- Managed front desk operations, ensuring smooth workflow and efficient service delivery.
- Coordinated visitor check-in processes and maintained accurate visitor logs.
- Input reservations for members and maintained updated calendar entries.
- Maintained confidentiality of member information and handled sensitive data responsibly.
- Trained new staff on front desk procedures and customer service standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct areas.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
Host /Restaurant Server
Friday's Restaurant
10.2018 - 07.2019
- Welcomed guests warmly upon arrival, ensuring a positive first impression.
- Coordinated seating arrangements to optimize restaurant flow and efficiency.
- Assisted guests with menu selections, enhancing their dining experience.
- Managed customer inquiries effectively, providing timely and accurate information.
- Maintained cleanliness and organization of dining areas for guest comfort.
- Trained new staff on restaurant procedures and customer service standards.
- Actively supported team members during peak hours to maintain service quality.
- Resolved customer complaints with professionalism, ensuring satisfaction.
- Delivered food and beverages promptly, adhering to safety and quality standards.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Education
High School Diploma -
Mayfield High School
Mayfield Heights, OH05-2019
Skills
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
- Customer service
- Responsible and trustworthy
- Safe food handling
- Flexible schedule
- Cleanliness standards
- POS system operation
- Order taking
Timeline
Server /Assistant Bartender
Beechmont Country Club
07.2019 - 11.2025
Receptionist
Beechmont Country Club
07.2019 - 11.2025
Host /Restaurant Server
Friday's Restaurant
10.2018 - 07.2019
High School Diploma -
Mayfield High School