Ariel Williams
Alloy
Summary
Detail-oriented and dependable administrative and customer service professional with experience in healthcare, office support, retail, and childcare environments. Skilled in front-desk operations, appointment scheduling, phone handling, record management, and providing high-quality service in fast-paced settings. Known for strong communication skills, adaptability, and professionalism when working with diverse individuals and managing multiple priorities. Proven ability to maintain organization, support daily operations, and create positive experiences for clients, patients, and families.
Overview
2
2
years of professional experience
Work History
Office Assistant
Advent Health
Tampa
05.2024 - 10.2024
- Served as front-desk receptionist, greeting patients and visitors and providing professional customer service.
- Answered and routed high-volume phone calls, addressing inquiries and directing calls appropriately.
- Scheduled, confirmed, and updated patient appointments using electronic scheduling systems.
- Checked patients in and out, verified information, and collected payments for services rendered.
- Filed, retrieved, and maintained patient records in compliance with confidentiality and HIPAA guidelines.
- Assisted with administrative tasks to support daily office operations in a fast-paced healthcare environment.
- Demonstrated professionalism and empathy while interacting with patients in a variety of emotional situations.
Nanny
Twinkle Toes
Tampa
01.2024 - 05.2024
- Provided daily care and supervision for children in a home setting, ensuring safety and well-being.
- Transported children to and from school and activities in a timely and reliable manner.
- Assisted with homework, learning activities, and structured routines.
- Prepared meals and assisted with light cooking in accordance with family preferences.
- Maintained household organization, including cleaning common areas and children’s spaces.
- Completed laundry and managed daily household tasks to support family operations.
- Communicated regularly with parents regarding schedules, child progress, and needs.
Counselor
YMCA
Tampa
06.2023 - 12.2023
- Supervised and ensured the safety of children in group and individual settings.
- Assisted children with homework, educational activities, and structured learning time.
- Organized and led indoor and outdoor recreational activities, games, and group play.
- Provided guidance, redirection, and age-appropriate discipline in accordance with YMCA policies.
- Distributed and managed activity supplies, toys, and equipment.
- Maintained clean, organized activity areas and supported daily cleanup procedures.
- Communicated effectively with staff and parents to support a positive child development environment.
Hostess
Main Event
Tampa
11.2022 - 06.2023
- Greeted and seated guests promptly while providing friendly, professional customer service.
- Managed reservations, waitlists, and table assignments using scheduling and POS systems.
- Assisted with food running and ensured accurate delivery of orders to guests.
- Maintained cleanliness of host stand, dining areas, and guest-facing spaces.
- Engaged with guests to enhance their experience in a fast-paced, high-volume entertainment environment.
Sales Associate
Forever 21
Tampa
06.2022 - 11.2022
- Operated POS systems and handled cash and card transactions accurately.
- Assisted customers with product selection, locating items, and general inquiries.
- Organized and restocked merchandise to maintain an orderly sales floor.
- Supported inventory tasks, including restocking and inventory counts.
- Maintained store cleanliness and provided consistent customer service in a fast-paced retail environment.
Education
BBA - Marketing
Hillsborough Community College
Tampa, FL01-2028
High School Diploma -
Wharton High School
Tampa, FL06-2023
Skills
- Front Desk Operations
- Phone Etiquette & Call Handling
- Appointment Scheduling
- Data Entry & Record Management
- Filing & Document Organization
- Payment Processing & Cash Handling
- HIPAA Compliance & Confidentiality
- Time Management
- Customer Support & Guest Relations
- Professional Verbal & Written Communication
- Conflict Resolution & De-escalation
- Multitasking in Fast-Paced Environments
- POS Systems
- Cash Register Operations
- Sales Floor Organization
- Inventory Support & Restocking
- Loss Prevention Awareness
- Problem Solving
- Team Collaboration
- Child Supervision & Safety
- Homework Assistance
- Activity Planning & Engagement
- Behavior Management & Discipline
- Parent & Guardian Communication
- Organization & Cleaning
- Meal Preparation Assistance
- Laundry & Household Tasks
- Transportation & Errand Support
Timeline
Office Assistant
Advent Health
05.2024 - 10.2024
Nanny
Twinkle Toes
01.2024 - 05.2024
Counselor
YMCA
06.2023 - 12.2023
Hostess
Main Event
11.2022 - 06.2023
Sales Associate
Forever 21
06.2022 - 11.2022
BBA - Marketing
Hillsborough Community College
High School Diploma -
Wharton High School