Ariel Youmans
Richmond,VA
Summary
Experienced Veterinary Client Services Manager with excellent leadership and communication skills. Highly effective at juggling multiple projects at once. Known for detail-oriented work and creative problem solving. Delivers excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees.
Overview
8
8
years of professional experience
Work History
Practice Manager
Brandermill Animal Hospital
Brandermill, VA
04.2021 - 10.2021
- Hired and supervised team of 15+ employees and created both BOH and FOH training.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Spearheaded and implemented transition to new payroll system and practice-client communications system PetDesk.
- Handled client and employee communications, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Oversaw both staff and client scheduling.
- Oversaw accounting, budgeting and financial reporting.
- Ordered all office supplies and kept check on inventory levels.
Manager of Client Services
Susan M. Markel Veterinary Hospital
Richmond, VA
10.2020 - 03.2021
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Handled client and employee complaints, provides appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with clients.
- Oversaw hospital transition to paperless record keeping, involving scanning and attaching of thousands of patient charts to Avimark.
Coordinator of Client Services
Susan M. Markel Veterinary Hospital
Richmond, Virginia
07.2019 - 10.2020
- Oversaw all client communications from 18,000+ active clients.
- Implemented automated reminder and electronic communication system to ease client communication and improve hospital efficiency.
- Created training manual for Client Service Representatives.
- Created multiple guides for utilizing Avimark and associated Rapport program for Client Service Representatives and Medical Staff.
- Coordinates Lunch and Learns for Client Services team.
- Introduces clients to available online resources and services to increase convenience.
- Maintains accurate record-keeping with proactive attention to client information updates.
- Hires and manages a team of 15+ employees and creates monthly schedule.
- Schedules quarterly TNR appointments.
- Attended Humane Lobby Day and have completed 10+ hours of CE.
Surgical Veterinary Assistant
Susan M. Markel Veterinary Hospital
Richmond, Virginia
12.2017 - 07.2019
- Assisted with sedation by restraining animals and monitoring isoflourine levels in machines.
- Prepped patients for surgery by shaving, cleaning, and sterilizing surgical site, and recovered patients following their surgical procedure.
- Single-handedly performed Laser Therapy treatment on patients.
- Used ultrasonic machine to clean surgical equipment, prepped and autoclaved surgical packs.
- Proficient practice of venipuncture on sedated patients.
- Assisted in General Medicine when short-staffed.
- Anticipate doctor's needs when preparing surgical patients and rooms, assist in surgeries and patient recovery.
- Maintained patient records by accurately recording treatments and test results on patient charts and Avimark database.
- Occasionally assisted in general medicine and client services.
Baker
The Tottering Teacup
Richmond, Virginia
09.2017 - 07.2019
- Efficiently followed recipes to prepare consistent and delicious pastries, such as: Italian Macarons, Petit Fours, layer cakes, scones, classic and specialty cookies.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
- Followed proper food safety protocols according to NSF standards.
- Provided excellent customer service and ran register.
- Performed key holder beginning and end of day duties.
Clerk
U.S. Attorney's Office
Richmond, VA
09.2014 - 01.2016
- Assisted in daily operation of maintaining the office, such as: manning the front desk, answering telephones, sorting mail, copying and filing, helping legal assistants, paralegal assistants and attorneys.
IT Assistant
Federal U.S. Attorney’s Office
Richmond, VA
06.2012 - 09.2013
- Assisted IT Specialist in daily operation of IT procedures, such as: installing computers, telephones, etc., day-to-day cleaning of IT spaces and equipment, time-stamping audio files, escorting office equipment to court, resolving computer issues, etc.
Education
Bachelor of Science - Anthropology
Virginia Commonwealth University (VCU)
01.2017
Skills
- Proficient in Avimark, Rapport, iSolved Payroll, iHire, Microsoft Office Products, Quickbooks, Google Drive, and Blendr
- Project oversight
- Hiring and Recruitment
- Client Relationships
- Analytical problem solver
Accomplishments
Virtual Curation Lab Intern January 2015-August 2015
Virginia Commonwealth University
Timeline
Practice Manager
Brandermill Animal Hospital
04.2021 - 10.2021
Manager of Client Services
Susan M. Markel Veterinary Hospital
10.2020 - 03.2021
Coordinator of Client Services
Susan M. Markel Veterinary Hospital
07.2019 - 10.2020
Surgical Veterinary Assistant
Susan M. Markel Veterinary Hospital
12.2017 - 07.2019
Baker
The Tottering Teacup
09.2017 - 07.2019
Clerk
U.S. Attorney's Office
09.2014 - 01.2016
IT Assistant
Federal U.S. Attorney’s Office
06.2012 - 09.2013
Bachelor of Science - Anthropology
Virginia Commonwealth University (VCU)
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