Health
Ariel Zen
Administration
Baltimore,MD
Summary
Proven track record in enhancing office efficiency and confidentiality at Prison Operation Systems, showcasing expertise in administrative support and executive assistance. Skilled in information confidentiality and calendar management, I have streamlined communication processes and improved service delivery, contributing to significant organizational achievements. Demonstrates exceptional customer service and office management capabilities, fostering professional relationships and optimizing resource allocation. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
15
15
years of professional experience
Work History
Executive Assistant
Prison Operation Systems
01.2013 - 04.2021
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Administrative Assistant
Mercy Medical Center
08.2009 - 01.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Utilization Management Coordinator
Correctional Medical Services
02.2006 - 08.2009
- Facilitated effective communication between care teams, patients, and insurance companies, resulting in streamlined care coordination.
- Streamlined communication process between nursing staff and case managers, reducing any delays in patient care plans.
- Contributed to the development of departmental goals, objectives, and performance improvement initiatives for continuous enhancement of services provided.
- Identified areas requiring resource optimization through trend analysis reports regularly.
- Optimized resource allocation by tracking data trends and making recommendations for improvements in service delivery.
- Reduced hospital readmission rates through thorough assessment of patient needs, developing appropriate post-discharge plans.
- Managed complex cases effectively, working closely with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Assisted in the development of policies and procedures, ensuring compliance with state regulations and accreditation standards for utilization management practices.
- Increased staff productivity by providing ongoing training and support on utilization management policies and procedures.
Education
High School Diploma -
Walbrook High School
Baltimore, MD06.2002
Skills
Administrative Support
Interests
Art
I am a creative person at nature it can be anything I like to work with my hands, I also study Renaissance Art I've traveled all over the world Marveling the great works of Davinci, Michelangelo, Botticelli , Basquiat and so many more. I lived in Europe for 5 years and spent many weekends at the Louvre
Timeline
Executive Assistant
Prison Operation Systems
01.2013 - 04.2021
Administrative Assistant
Mercy Medical Center
08.2009 - 01.2013
Utilization Management Coordinator
Correctional Medical Services
02.2006 - 08.2009
High School Diploma -
Walbrook High School