Ariela Centeno
Allen
Summary
Dynamic professional with a solid background in merchandising and team management with expertise in strategic organization, team leadership, and strong communication. Recognized for problem-solving abilities and adaptability, driving sales through innovative display strategies and exceptional customer service. Committed to fostering team development and achieving store objectives through effective merchandising strategies and team training.
Overview
6
6
years of professional experience
Work History
Merchandising Team Lead/Overnight Team Lead
Sam's Club
Plano, TX
01.2025 - Current
- Collaborated with management and team associates, sharing best practices for visual merchandising techniques.
- Developed and implemented effective merchandising strategies improving overall store performance.
- Led merchandising initiatives to enhance product visibility and drive sales performance.
- Developed, created, and trained associates; building a new team from the ground up, enhancing overall team performance.
- Managed inventory levels, ensuring optimal stock availability across multiple locations.
- Trained and mentored team members on best practices in visual presentation and product placement.
- Delegate tasks to associates, while using the opportunities for others to learn new skills I've equipped, improving team relation and support.
- Utilized strong communication skills to work effectively with team members and resolve any concerns.
- Enhanced customer experience by providing exceptional service while maintaining a well-organized sales floor environment.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing member attention and increasing sales.
- Supported store management in implementing new merchandising strategies to improve product positioning.
- Built end caps, first feature, pods, and aisle displays to highlight products and support latest promotions.
- Completed efficient store resets to prepare store for special promotions and seasonal items/events.
- Enhanced store appearance and shopping experience with meticulous shelf organization, cleanliness, and through effective merchandising strategies.
- Oversea and manage floor, supervising associates to ensure high-quality, stocked, and safe shopping conditions.
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Evaluated team performance regularly, providing constructive feedback to drive continuous improvement.
Merchandise Associate/Stocker
Sam's Club
Plano, TX
06.2024 - 01.2025
- Managed inventory replenishment to maintain optimal stock levels and product availability.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Conducted product merchandising to ensure appealing and organized displays.
- Focused on zoning during open store hours, maintaining a clean and organized shopping environment for members.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Greeted, serviced, and thanked all customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Developed merchandising strategy to efficiently move overstock, incorporating space for new items, creating a flow in presentation.
Member Specialist
Sam's Club
Plano, TX
12.2023 - 05.2024
- Trained new team members on operational procedures and customer service standards.
- Assisted members with product inquiries and service requests to enhance customer satisfaction.
- Facilitated member sign-ups and renewals, promoting club benefits effectively.
- Promoted special offers and events by engaging with members on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Helped large volume of members every day with positive attitude and focus on customer satisfaction.
- Enhancing member and team experience by managing the front-end and associates, resolving issues and creating solutions.
- Cross-trained and provided backup support for organizational leadership, whenever needed.
- Collaborated with management to enhance customer service experience and exceed team goals.
Frontline Member Associate
Sam's Club
Plano, TX
06.2023 - 11.2023
- Assisted members with inquiries, ensuring prompt and accurate resolutions.
- Provided training to new associates on customer service protocols and systems.
- Resolved conflicts by applying effective communication techniques to enhance member satisfaction.
- Contributed to an increase in sales by promoting membership benefits and highlighting additional products or services.
- Consistently met or exceeded individual performance goals while contributing to overall team success.
- Applied problem-solving skills when faced with unexpected challenges, demonstrating versatility within the role.
- Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Retail Sales Associate/Customer Service Cashier
TJ Maxx
Richardson, TX
09.2021 - 11.2022
- Assisted customers with product selection, ensuring a positive shopping experience.
- Maintained knowledge of current promotions and sales to effectively drive customer engagement.
- Operated cash register accurately, processing transactions efficiently and handling returns.
- Collaborated with team members to organize merchandise displays, enhancing store aesthetics.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Store Sales Associate
CVS
Richardson, TX
06.2020 - 07.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems, ensuring accurate transaction processing and cash handling.
- Maintained store cleanliness and organization, contributing to a welcoming environment for customers.
- Stayed up-to-date on current promotions and product offerings to effectively inform customers of deals and special offers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX05-2027
High School Diploma -
Richardson High School
Richardson, TX05-2023
Skills
- Strong communication skills
- Strategic, organized, and detail worker
- Problem-solving abilities
- Teamwork and collaboration
- An eye for displaying merchandise, appealing to members
- Reliability
- Adaptability and flexibility
- Team leader
- Proficient in merchandise
- Training and managing people
- Presentation skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Merchandising Team Lead/Overnight Team Lead
Sam's Club
01.2025 - Current
Merchandise Associate/Stocker
Sam's Club
06.2024 - 01.2025
Member Specialist
Sam's Club
12.2023 - 05.2024
Frontline Member Associate
Sam's Club
06.2023 - 11.2023
Retail Sales Associate/Customer Service Cashier
TJ Maxx
09.2021 - 11.2022
Store Sales Associate
CVS
06.2020 - 07.2021
Bachelor of Science - Criminal Justice
University of North Texas
High School Diploma -
Richardson High School