Ariela Correa
Rochester,NY
Summary
Obtain a position within a medical office that will utilize my skills, abilities and knowledge to their full potential while expanding my knowledge within the role.
Overview
15
15
years of professional experience
Work History
Health Services Trainer
Planned Parenthood of Central & Western NY
Rochester, NY
12.2019 - Current
- Responsible for training Front Desk and Clinical staff for 9 Health centers in CWNY region
- Create and assess training plan for staff, including conducting new hire onboarding procedures
- Create and update Memo or workflow instructional documents as needed
- Conduct audits based on staff performance
- Conduct monthly virtual meeting for all staff
- Collaboratively work with various departments within the agency
- Assist Health centers with staff shortages, by covering as a Patient Care Specialist
Patient Service Specialist
Cornerstone Urgent Care
Rochester, NY
05.2022 - 07.2023
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Obtained informed consent and payment documentation from patients and filed in system.
- Scheduled appointments and managed patient records using electronic health record software.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Maintained knowledge of current insurance requirements for billing purposes.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Patient Service Specialist
Rochester Regional Health Immediate Care
Rochester, NY
12.2016 - 03.2022
- Responsible for clerical/front end responsibilities including but not limited to answering phones, scanning and faxing documents, processing mail, and patient scheduling while adhering to HIPPAA standards
- Occupational medicine and workers’ -compensation, assisting the patient with completing the correct forms based on the requirements of each company
- Assess emergency situations and take necessary action (patients’ severity of symptoms may require immediate care ahead of others)
- Complete insurance verification and accurately processes payments
- Conduct timely and accurate patient registrations.
Insurance Benefit Coordinator
Planned Parenthood of Central & Western NY
Rochester , NY
07.2019 - 11.2019
- Responsible for verifying patient’s insurance for high-ticket items, completing necessary prior approvals
- Ensuring accurate data is entered in insurance systems, verify existing information is correct in order to track and evaluate all aspects of the screening and enrollment process
- Complete application follow-ups for FPBP and PEP/MAPE applications
- Collaboratively works with enroller to ensure maximum knowledge and support of the client
- Responsible for timeliness, accuracy, and completeness of documentation on patient accounts and follow-up with DSS and patients regarding enrollment status (i.e., CIN numbers, benefit cards, prescriptions, etc.)
Patient Care Specialist
Planned Parenthood of Central & Western NY
Rochester, NY
08.2017 - 07.2019
- Responsible for patient intake
- Greet patients, determine the reason for visits, and verify patient demographic information
- Screen applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program, and assist them with the completion of forms and releases
- Perform routine tests, including but not limited to; urine pregnancy tests, HIV tests, blood draws, urine specimen, collection and urine dips, as ordered by the provider
- Clearly and accurately record data in the Electronic Health Record including vital signs and medical/family/social history
- Prepare specimens for lab pick-up
- Assist the clinician in the exam room by providing patient support, comfort measures, counseling, basic education and information including but not limited to; reproductive health care/issues, birth control, STI’s information, etc
- Assist with the patient referrals, phone calls, reports, and follow-up appointment scheduling as directed.
Call Center Representative
Planned Parenthood of Central & Western NY
Rochester, NY
12.2015 - 08.2017
- Assisted patients with the appointment setting process, handling a call volume of 100-150 calls per day
- Assisted patients in initially assessing financial options if they did not have insurance
- Informed patients of information required during health service visits
- Continuously demonstrated the highest level of customer service, patience, and ability to effectively communicate with staff and patients
- Accurately recorded patient data within NextGen and communicated relevant information to patients.
Store Associate
DSW
Rochester, NY
05.2015 - 06.2016
- Performed daily opening and closing procedures for store operation.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned merchandise by strictly following store return and exchange procedures.
Contact Center Representative
Association for the Blind and Visually Impaired (ABVI)
Rochester, NY
03.2015 - 12.2015
- Effectively managed a high volume of inbound and outbound customer calls, effectively serving as a resource for clients with questions
- Assisted clients with placement of online orders for products covered by Medicare
- Gathered and verified all required client information for tracking purposes
- Addressed and resolved customer complaints empathetically and professionally
- Resolved technical issues.
Customer Service/Sales Representative for AT&T
Sutherland Global Services
Rochester, NY
02.2011 - 03.2015
- Front-line position responsible for the evaluation and documentation of customer transactions
- Ensured accurate and consistent information was provided to customers
- Diagnosed technical issues for customer, assisted the customer with billing questions and pricing, established or cancelled services, and altered accounts per customers’ requests
- Train new employees, providing them with important information and resources as part of training procedures.
Cashier
Kmart
Rochester, NY
02.2009 - 02.2011
- Processed customer payments quickly and returned exact change and receipts.
- Used suggestive selling techniques to promote add-on sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
Education
Hilton High School
Hilton, NY06-2011
Skills
- Customer Service
- Positive and Professional
- Interpersonal and Written Communication
- Multitasking and Organization
- Active Listening
- Computer Skills
- Attention to detail
- Critical thinking skills
- Collaborative Leadership
- Adaptability skills
Timeline
Patient Service Specialist
Cornerstone Urgent Care
05.2022 - 07.2023
Health Services Trainer
Planned Parenthood of Central & Western NY
12.2019 - Current
Insurance Benefit Coordinator
Planned Parenthood of Central & Western NY
07.2019 - 11.2019
Patient Care Specialist
Planned Parenthood of Central & Western NY
08.2017 - 07.2019
Patient Service Specialist
Rochester Regional Health Immediate Care
12.2016 - 03.2022
Call Center Representative
Planned Parenthood of Central & Western NY
12.2015 - 08.2017
Store Associate
DSW
05.2015 - 06.2016
Contact Center Representative
Association for the Blind and Visually Impaired (ABVI)
03.2015 - 12.2015
Customer Service/Sales Representative for AT&T
Sutherland Global Services
02.2011 - 03.2015
Cashier
Kmart
02.2009 - 02.2011
Hilton High School
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