Ariela Mello
Lehi,UT
Summary
I graduated in Brazil and practiced there before moving to the United States. I recently finished the requirements to obtain my RN licensure to be able to work as a nurse in Utah. I worked at Doterra as an account manager while I was in the process of getting my nurse license and also worked part-time as a Home Aid for a few families who contacted me through my care.com profile.
Overview
14
14
years of professional experience
Work History
Registered Nurse
Legacy Home Health Agency
04.2024 - Current
- Administered medications via oral, change wound dressings and care for other treatment options, monitor responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Observe and record patient behavior.
- Perform physical examinations and diagnostic tests.
- Collect patient health history.
- Counsel and educate patients and their families on treatment plans.
- Read and interpret patient information, making treatment decisions when appropriate.
- Consult with supervisors and doctors to decide on the best treatment plan for patients.
- Direct and supervise nurses, nurse assistants and nurse aides.
- Research ways to improve healthcare processes and improve patient outcomes.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Registered Nurse
Self-employed
08.2023 - Current
- Provide in-home care to clients, support activities of daily living (ADLs), and utilize safe lifting practices and transfer equipment to ensure patient safety.
- Communicate empathetically with clients, build relationships, and provide updates to families while maintaining compliance with patient confidentiality preferences.
- Monitor patients vital signs and general well-being.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Account Manager
DoTERRA International LLC
04.2019 - 04.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Educated clients on new products or services to increase customer engagement with brand.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Developed and implemented strategies to increase client retention.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Informed customers of promotions to increase sales productivity and volume.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Training and leadership of customers and their subordinates.
- Track the growth of leaders and help them reach higher ranks.
Occupational Health Nurse
Confab Industrial S/A - Brazil
03.2015 - 03.2016
- Reduced workplace injuries by conducting thorough risk assessments and recommending appropriate safety measures.
- Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.
- Maintained detailed records of employee health data, ensuring compliance with privacy regulations and facilitating data-driven decision making on workplace wellness initiatives.
- Enhanced employee productivity by providing prompt and effective medical care for work-related illnesses and injuries.
- Conducted regular health screenings to detect potential health issues early, improving overall workforce wellbeing.
- Promoted high level of service to every individual while observing confidentiality rules and company regulations.
- Developed return-to-work plans tailored to individual needs that expedited recovery time after illness or injury.
- Developed targeted injury prevention programs through careful analysis of incident trends, leading to fewer workplace accidents.
- Facilitated communication between employees and management regarding occupational health concerns, promoting an open dialogue around workplace safety issues.
- Improved employee health by implementing comprehensive wellness programs and initiatives.
- Assisted with accident investigation program to identify root cause of incidents and near-misses.
- Employed nursing skills to evaluate patient care needs, prioritize treatment and maintain patient flow.
- Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
- Streamlined the workers'' compensation process, ensuring timely payments and proper medical treatment for injured employees.
- Coordinated with external healthcare providers to ensure seamless continuity of care for employees receiving treatment outside the workplace.
- Collaborated with interdisciplinary teams to create comprehensive employee wellness programs that addressed physical, mental, and emotional health.
- Served as a resource for employees experiencing personal or family health issues, offering guidance on available resources and support services.
- Managed immunization campaigns, significantly reducing the spread of communicable diseases within the company.
- Implemented stress-reduction interventions at the workplace, contributing to improved mental well-being among staff members.
- Evaluated patient histories, complaints, and current symptoms.
Registered Nurse Supervisor
Ortoclínica Serviços Médicos E Cirúrgicos - Brazil
01.2010 - 12.2012
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Addressed patient concerns promptly by investigating issues thoroughly and collaborating with appropriate personnel to resolve problems efficiently.
- Served as a liaison between administration, medical staff, and nursing team for seamless communication and coordination of care efforts.
- Managed staffing schedules, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Led successful team comprised of RNs, LPNs, and ancillary staff.
- Maintained accurate documentation of patient care activities in accordance with regulatory requirements, ensuring timely completion of reports as necessary for compliance purposes.
- Managed care from admission to discharge.
- Promoted a safe and healthy work environment through adherence to infection control policies and procedures.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Evaluated clinical competency of nursing staff through direct observation, feedback sessions, and periodic skills assessments.
- Managed infection control and critical incidents and made procedural changes and improvements.
- Reduced medication errors by implementing a thorough double-check system and providing ongoing education for staff members.
- Improved patient outcomes by implementing evidence-based nursing practices and protocols.
- Organized and managed care of patients undergoing various therapies and procedures.
- Contributed to hospital-wide policy development by participating in committees focused on improving patient safety standards and overall healthcare delivery systems.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
English Language And Literature/Letters - English Language And Literature
BYU-Pathway Worldwide
Utah12.2019
CNA Certificate - Utah Nursing Assistant Registry - Nursing
Orchard CNA Training Centers
Utah County03.2019
CPR/AED/First Aid - Nursing Education
American Heart Association | American Stroke Assoc
Sao Paulo/ Brazil03.2019
ADVANCED CARDIOLOGY LIFE SUPPORT - ACLS - Nursing Education
American Heart Association | American Stroke Assoc
Sao Paulo/ Brazil01.2016
DL- Development And Leadership - Neuro-Linguistic -
INEXH - National Institute of Human Excellence
Sao Paulo/ Brazil12.2013
Graduate-level Education in Occupational Health Nu - Nursing
University of Taubaté
Taubate/ Brazil 01.2011
Bachelor of Science - Nursing
University Paulista - Unip
Jacarei/ Brazil12.2009
Skills
- Medication and IV administration
- Medication Administration
- Direct Patient Care
- Patient Assessments
- Compassion and Empathy
- Nursing staff leadership
- Long-Term Care
- Home Health Care
Portuguese and English
My native language is Portuguese, I speak English fluently, but every day I learn and improve it. I understand a lot of Spanish and can communicate a little
Languages
Portuguese
Native or Bilingual
English
Full Professional
Timeline
Registered Nurse
Legacy Home Health Agency
04.2024 - Current
Registered Nurse
Self-employed
08.2023 - Current
Account Manager
DoTERRA International LLC
04.2019 - 04.2024
Occupational Health Nurse
Confab Industrial S/A - Brazil
03.2015 - 03.2016
Registered Nurse Supervisor
Ortoclínica Serviços Médicos E Cirúrgicos - Brazil
01.2010 - 12.2012
English Language And Literature/Letters - English Language And Literature
BYU-Pathway Worldwide
CNA Certificate - Utah Nursing Assistant Registry - Nursing
Orchard CNA Training Centers
CPR/AED/First Aid - Nursing Education
American Heart Association | American Stroke Assoc
ADVANCED CARDIOLOGY LIFE SUPPORT - ACLS - Nursing Education
American Heart Association | American Stroke Assoc
DL- Development And Leadership - Neuro-Linguistic -
INEXH - National Institute of Human Excellence
Graduate-level Education in Occupational Health Nu - Nursing
University of Taubaté
Bachelor of Science - Nursing
University Paulista - Unip