Ariela Springer
New York,USA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Intake Specialist
New York Life Psychotherapy and Counseling Service
08.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Enhanced client intake process by streamlining data collection and documentation procedures.
- Contributed to a welcoming environment for clients through effective communication and active listening skills.
Call Center Manager/Onboarding Specialist
Tribeca Pediatrics
08.2016 - 07.2024
- Assisted in the development of call scripts and knowledge base materials to aid agents in providing accurate information to customers
- Ensured adherence to confidentiality standards when handling sensitive customer data or discussing internal matters with staff members
- Analyzed call center statistics and generated reports for senior management review on a regular basis..
- Coordinated shift scheduling to maintain optimal coverage during peak hours while minimizing overtime expenses
- Monitored real-time call center data to make staffing adjustments based on volume fluctuations
- Managed daily workloads by organizing schedules and delegating tasks
- Evaluated data to identify trends and determine customer service needs.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
Data Entry Supervisor
Statlinx
11.2010 - 07.2016
- Minimized errors with proper verification and classification of data
- Trained new employees in data entry software, systems, and protocols
- Developed processes to improve accuracy and efficiency in data entry projects
- Resolved escalated customer complaints and answered questions regarding policies and procedures
- Used computers and software to enter data and process information
- Verified data accuracy by consistently reconciling work with documentation
Education
Health Administration -
Plaza College
Queens, NY11-2026
Skills
- 50 WPM
- Data Collection
- Recruitment and Hiring
- Scheduling Expertise
- Accuracy and Attention to Detail
- Great Time Management Skills
- Google Docs/Microsoft Office
- Performance Improvements
- Call Center Operations
- Problem Solving
- Time Management
- Organizational Skills
- Recruitment and hiring
- Call monitoring
- Intake assessment
- Data entry
- Critical thinking skills
Languages
Spanish
Professional Working
Timeline
Intake Specialist
New York Life Psychotherapy and Counseling Service
08.2024 - Current
Call Center Manager/Onboarding Specialist
Tribeca Pediatrics
08.2016 - 07.2024
Data Entry Supervisor
Statlinx
11.2010 - 07.2016
Health Administration -
Plaza College
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