Ariel Alejandro Marcos
Chicago,IL
Summary
Strong dependable professional ready to contribute to organizational success with operational and administrative skills
while establishing client satisfaction and care. Reliable and adaptable with effective communication and problem-solving skills. Committed to providing quality care with the utmost efficiency challenging new learning obstacles producing exceptional service and completion. History of delivering impactful support and fostering team collaboration to meet dynamic needs consistently providing guidance for others within the workplace producing both a more welcoming and productive environment.
Overview
6
6
years of professional experience
Work History
Staff Member
Department of Medical Education at UIC Hispanic Center of Excellence
- Organized phone calls and appointments while also providing answers to any inquiries regarding the program
- Worked with high school students on establishing a foundation about the medical field through hands-on experience alongside professionals
- Provided exposure towards health related issues to the youth
Relationship Banker
Bank of America
06.2022 - Current
- Developed client relationships by providing personalized banking solutions and excellent customer service ensuring high level of satisfaction with client retention.
- Maintained up-to-date knowledge of banking products providing expert advice to clients effectively resulting in more informed decision-making and better risk management.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Assisted in risk assessment strategies, resulting in improved audit focus and resource allocation.
Pharmacy Technician
RUSH University Medical Center Inpatient Pharmacy
10.2021 - 04.2022
- Ensured patient safety by maintaining drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted, measured, and compounded medications following standard procedures.
Drug Pharmacy Technician
AMITA Health Presence Outpatient Nazareth Family Pharmacy
07.2020 - 09.2021
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies for patients; completing claims processing, resolving concerns, and reconciling payments.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Proactively identified potential discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly before and after placing an order.
Drug Pharmacy Technician
Walgreens Pharmacy
07.2018 - 05.2020
- Provided insurance guidance regarding prescriptions and future costs
- Assisted patients through phone calls on setting up their medications and appointments
- Ensured quality customer service for patients with any inquiries they would have on medications or services they were receiving
- Contacted social workers regarding co-payments on patients prescriptions in order to achieve the best value for patients
- Contacted hospital staff regarding patients’ medications along with any other questions they might have in regards to billing information for insurance
- Provided quality customer care to patients with answers to any inquiries
Education
BBA - Finance
University of Illinois At Chicago
Chicago, IL06-2026
Skills
- Microsoft Word and Excel Certified
- Customer relations skills
- Data entry
- Sales experience
- Risk management
- Strong teamwork and collaboration
- Computer literate
Languages
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank of America
06.2022 - Current
Pharmacy Technician
RUSH University Medical Center Inpatient Pharmacy
10.2021 - 04.2022
Drug Pharmacy Technician
AMITA Health Presence Outpatient Nazareth Family Pharmacy
07.2020 - 09.2021
Drug Pharmacy Technician
Walgreens Pharmacy
07.2018 - 05.2020
Staff Member
Department of Medical Education at UIC Hispanic Center of Excellence
BBA - Finance
University of Illinois At Chicago
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