Ariel B. Jones
Memphis,TN
Summary
To use my highly efficient planning, managerial, problem-solving and communication skills in a leadership position that offers challenging day to day objectives. I offer a high level of professionalism and knowledgeable office clerical skills through several years of work, education and experience.
Overview
10
10
years of professional experience
Work History
Clerical Assistant
Shelby County Schools
08.2018 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Managed daily office operations and acts as primary liaison with parents/guardians.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assigned tasks and directed team of office clerks.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Collected data, input records and protected electronic files.
- Organized and supervised office event planning and building renovations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
Manager of Operations
Sammies
11.2013 - 01.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Education
University of Tennessee At Martin
Education
Belhaven University
Skills
- Organizational Skills
- Policy Implementation
- Microsoft Office Suite
- Instructional Leadership
- Self-Motivated
- Problem Solving
- Communications
- Commercial Awareness (Business Acumen)
- Ability to work well under pressure
- Punctual
Timeline
Clerical Assistant
Shelby County Schools
08.2018 - Current
Manager of Operations
Sammies
11.2013 - 01.2018
Education
University of Tennessee At Martin
Education
Belhaven University