Ariel Brianna Salgado Polanco
Denver,CO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
DRJ Restaurant Solutions
06.2023 - 08.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Sales Representative
Boost Mobile Store
05.2022 - 09.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Seasonal Cashier Worker
Burlington
11.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Assistant Manager
Kentucky Fried Chicken
06.2019 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Cherokee Trail High School
Aurora, CO05.2023
Skills
- Advising and Coaching
- End Cap Placement
- Process Transactions
- Educational Feedback
- Customer Complaint Resolution
- Cash Register Operation
- Credits and Refunds
- Conversant in Spanish
- Persuasive Techniques
- Total Payment Calculation
Certification
Certification # - 9040235
Texas Alcoholic Beverage Commission
- Seller Training - 06/01/2022 - 05/31/2024
Timeline
Customer Service Cashier
DRJ Restaurant Solutions
06.2023 - 08.2023
Sales Representative
Boost Mobile Store
05.2022 - 09.2022
Seasonal Cashier Worker
Burlington
11.2021 - 12.2021
Assistant Manager
Kentucky Fried Chicken
06.2019 - 07.2021
High School Diploma -
Cherokee Trail High School
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