Ariel Brigham
Richmond
Summary
Experienced and adaptable Non-profit Leader & Customer Service Advocate, showcasing a history of progressive expertise in customer support, leadership, and organizational management. Adept at thriving in startup environments and steering non-profit organizations. Committed to driving positive change and dedicated to ongoing operational enhancement, with a focus on elevating revenue and optimizing business processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fundraising Experience, CEO/FOUNDER
KIDney Warriors Foundation
11.2018 - Current
- Establish a non-profit organization dedicated to assisting children and families who have been diagnosed with kidney disease
- Engage the local community in kidney awareness walks and fundraisers to educate them regarding the disease
- Demonstrate strong leadership skills in mentoring children with kidney disease as they transition into adulthood
- Collaborate and contact government officials to discuss bills to support children with kidney disease.
- Raised significant funds by developing and executing effective fundraising campaigns.
- Boosted donor retention rates with timely follow-up communications and personalized acknowledgements.
- Increased community awareness of organization''s mission by organizing and participating in public speaking engagements.
LEAD
TEXAS STATE, American Kidney Fund
08.2014 - Current
- Recruit participants for the Kidney
- Awareness walk to help people understand ways on how to help kidney patients
- Successful in increasing the awareness and education of the community by testing for signs of kidney disease
- Utilize effective communications skills in partnering with the
- Texas Children’s Hospital to encourage children on dialysis
- Proactively visit Washington, D.C., to address the Congress on critical problems affecting patients with kidney disease.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Membership Representative
Nielsen TV Ratings
09.2021 - 01.2022
- Acquired new homes through door to door recruiting, grassroots marketing efforts and new member orientations.
- Acquired new customers through social media, grassroots marketing efforts and new member orientations, achieving an increase of 40%.
- Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
- Provided exceptional customer service by promptly addressing inquiries, resolving concerns, and offering tailored solutions to meet member needs.
- Maintained membership database, ensuring that all information was current and accurate.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
CUSTOMER SERVICE REPRESENTATIVE
Empyrean Benefits Solutions
08.2019 - 09.2021
- Liaise with customers and management to better understand customer needs and recommend appropriate solutions
- Evaluate account and service histories to identify trends, using data to mitigate future issues and resolve them promptly
- Answer incoming phone calls or make outbound calls to assist customers with their inquiries and provide resolution
- Provide customer support to customers in a fast-paced environment, ensuring customer satisfaction
- Maintain satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
DELIVERY DRIVER
Amazon
06.2018 - 01.2020
- Performed walk-around on the delivery vehicle before the beginning shift to verify correct and safe operating order
- Inspected vehicle equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Oversaw product loading to keep items balanced, work efficient, and items secure for safe delivery.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Business Development Consultant
R.A.K.I Group Inc
01.2018 - 04.2018
- Coordinated E-recycling marketing activities while developing and maintaining corporate accounts for E-waste management
- Successfully developed and implemented inside sales objectives for Houston and surrounding areas
- Utilized knowledge in CRM software for sales cycle and follow-up strategies to maintain profitable consumer relationships
- Efficiently established engaging strategies to accomplish objectives and boost long-term profitability and best practices.
- Increased client base by identifying new business opportunities and developing strategic partnerships.
- Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.
MEMBER DATABASE COORDINATOR
Community Health Choice
10.2016 - 03.2017
- Effectively served as the initial support for the Eligibility Department and ensured to deliver excellent customer service
- Accountable for enrolling new members, maintaining and updating current member status, ensuring adherence to policies
- Reviewed payments and enrollment by optimizing organizational systems for payment collections, deposits, and recordkeeping
- Efficiently maintained membership database, ensuring that all information was current and accurate.
- Streamlined data entry procedures for faster input and retrieval of information.
SALES REPRESENTATIVE/CBS ACCOUNT MANAGER/ESCALATIONS MANAGER/SUPERVISOR
AT&T
02.2011 - 10.2016
- Fostered relationships with customers using account management skills to bolster future sales opportunities
- Used strong communication skills in dealing with customers to understand needs and recommend appropriate solutions
- Devised and implemented marketing management and sales strategies for filling market gaps utilizing strong attention to detail.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Volunteer
Texas Children’s Hospital
01.2015 - 01.2016
- Spoke with children on dialysis and shared personal experience of what life is like once you become an adult on dialysis
- Comforting children to know things will be fine and what to look forward to by providing them a positive perspective about life
- Demonstrate friendly and positive attitude in explaining information about the transition from a children's hospital to an adult dialysis unit.
- Promoted environmental awareness with educational workshops and hands-on activities.
Education
HIGH SCHOOL DIPLOMA -
Elsik High School
Houston, TX05.2008
Skills
- Market Access and Expansion
- Conflict Alleviation
- Business Development
- Public Relations Understanding
- Organizational Leadership
- Attention to Quality
- Sales and Marketing
- Productivity Performance
- Revenue Growth
- Analytical and Critical Thinker
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Software Skills (Workday, CRM, QNXT, Softheon, Navitus, Adobe, Animation, Slack, Zendesk, Ncompass)
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Nursing Assistant License - January 2009
Affiliations
American Kidney Fund
Timeline
Membership Representative
Nielsen TV Ratings
09.2021 - 01.2022
CUSTOMER SERVICE REPRESENTATIVE
Empyrean Benefits Solutions
08.2019 - 09.2021
Fundraising Experience, CEO/FOUNDER
KIDney Warriors Foundation
11.2018 - Current
DELIVERY DRIVER
Amazon
06.2018 - 01.2020
Business Development Consultant
R.A.K.I Group Inc
01.2018 - 04.2018
MEMBER DATABASE COORDINATOR
Community Health Choice
10.2016 - 03.2017
Volunteer
Texas Children’s Hospital
01.2015 - 01.2016
LEAD
TEXAS STATE, American Kidney Fund
08.2014 - Current
SALES REPRESENTATIVE/CBS ACCOUNT MANAGER/ESCALATIONS MANAGER/SUPERVISOR
AT&T
02.2011 - 10.2016
HIGH SCHOOL DIPLOMA -
Elsik High School
Similar Profiles
Carolyn JoyceCarolyn Joyce
Fundraising Manager at Wigan Warriors Community FoundationFundraising Manager at Wigan Warriors Community Foundation
Alexis HapukuAlexis Hapuku
Rugby League Ambassador/Coaching Tutor at Warriors Community FoundationRugby League Ambassador/Coaching Tutor at Warriors Community Foundation
Shauna AndersonShauna Anderson
Research Assistant at CRPS Warriors FoundationResearch Assistant at CRPS Warriors Foundation
Bradley HallBradley Hall
Independant Filmmaker at Thanks Dad ProductionsIndependant Filmmaker at Thanks Dad Productions
Aaron PayneAaron Payne
Associate Lease Comp Researcher at Costar GroupAssociate Lease Comp Researcher at Costar Group