Ariel Casey Sweeting
Headland,AL
Summary
Dynamic professional with a proven track record of enhancing operational efficiency and customer satisfaction at Enterprise Car Rental. Excelled in team training and development, leveraging organizational ability and Microsoft Office proficiency to manage over $20M in assets. Demonstrated exceptional problem-solving aptitude, significantly raising customer service ratings.
Overview
6
6
years of professional experience
Work History
Bartender
Huey's Pub
04.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Obtained cash bank and stocked service bar to prepare for operation.
Interventionist
Henry County Board of Education
09.2023 - 05.2024
- Determined appropriate interventions and planned support milestones.
- Completed required documentation such as evaluations, treatment notes, and exit summaries.
- Collaborated with teachers to assess needs, set objectives, and discuss strategies.
- Enhanced knowledge by attending training and adopting new technologies.
Title Specialist
Copart Auto Auctions
09.2021 - 09.2023
- Examined and verified 50-150 title accounts daily.
- Communicated with customers to resolve common title issues.
- Contacted individual Motor Vehicle Department's to determine status of pending titles.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Managed and reconciled accounts to finalize accurate and complete financial transactions.
- Coordinated price adjustment between buyers and sellers.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Researched ownership interests and liens on vehicles.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Entered title and vehicle information into database.
- Calculated and remitted state sales tax, service, and other charges.
Production Assistant / Parts Manager /Collision Estimator
Joe Hudson Collision Center
08.2020 - 08.2022
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Created and updated records and files to maintain document compliance.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Monitored production budget to track expenditures and control costs.
- Reviewed activities for production team to complete tasks on time.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Provided timely, insightful and accurate reports to upper management.
- Partnered with managers to implement operational enhancements for paperwork processing.
Assistant Branch Manager
Enterprise Car Rental
09.2018 - 08.2020
- Managed branch size of over $20 MIL in assets and team of 30 full and part-time employees.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Developed sales strategy to meet established sales objectives.
- Compiled financial data to comply with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
Education
Bachelor of Science - Journalism, Print
Troy University
Troy, AL05.2013
Skills
- Basic accounting
- Organizational ability
- Clear and effective communication
- Team training and development
- Customer Service
- Conversant in American Sign Language
- Records analysis
- Microsoft Office proficient
- Problem-solving aptitude
- Analytical Skills
- Time Management
Languages
American Sign Language
Professional Working
Timeline
Bartender
Huey's Pub
04.2024 - Current
Interventionist
Henry County Board of Education
09.2023 - 05.2024
Title Specialist
Copart Auto Auctions
09.2021 - 09.2023
Production Assistant / Parts Manager /Collision Estimator
Joe Hudson Collision Center
08.2020 - 08.2022
Assistant Branch Manager
Enterprise Car Rental
09.2018 - 08.2020
Bachelor of Science - Journalism, Print
Troy University
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