Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariel D. Hernandez-Ortega

Quincy,MA

Summary

With over 10 yrs of customer service, I'm a motivated and dedicated worker. My multilingual capability has allowed me improve customer relations time and again. Able to adapt, in possession of a strong work ethic, and talented at getting along in any team, a sound addition.

Overview

10
10
years of professional experience

Work History

Laundry Attendant

Launderland
Quincy, MA
09.2023 - 10.2024
  • Assisted customers with their inquiries regarding laundry services.
  • Maintained records of all laundry services provided in logbooks.
  • Cleaned the laundry room and equipment regularly according to safety standards.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Folded dried articles neatly.
  • Took payment for completed services and issued receipts with cash register or POS system.
  • Inspected laundry for damage or stains to repair or pre-treat.
  • Received and marked articles for laundry, identifying code numbers or names, using hand or machine markers.

Personal Care Assistant

Millie Hernandez
Quincy, MA
01.2023 - 08.2023
  • Assisted clients with maintaining good personal hygiene.
  • Helped clients get in and out of beds and wheelchairs.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Followed care plan and directions to administer medications.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Assisted with customer requests and answered questions to improve satisfaction.

Maintenance and Recovery Team Member

BJ's Wholesale
Quincy, MA
10.2018 - 12.2022
  • Maintained the neat and orderly display of products on the sales floor
  • Recovered and returned any misplaced products
  • Disposing of waste and recycling
  • Assisting customers with questions, requests, and (with larger products) loading vehicles
  • Cart recovery

Sandwich Artist

SUBWAY®Restaurants
Quincy, MA
10.2014 - 10.2018
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Maintained safe food handling practices to prevent germ spread.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Maintained cleanliness of work area throughout shift.
  • Kept customer and food preparation areas clean and well-organized.
  • Followed established procedures for handling money transactions accurately.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Completed opening, closing and shift change tasks by following company guidelines.

Server

Acapulco Restaurant
Quincy, MA
06.2015 - 08.2017
  • Stayed informed about daily specials, new menu items, promotions.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked food before serving it to customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Operated POS terminals to input orders, split bills and calculate totals.

Education

High School Diploma -

Centro Espcializado De Educacion Avanzada
Rio Piedas, PR
05-2006

Skills

  • Workplace cleanliness
  • Adherence to policies
  • Folding techniques
  • Guest/customer relations
  • Garment inspection
  • Multilingual: Spanish and some understanding of Portuguese

Timeline

Laundry Attendant

Launderland
09.2023 - 10.2024

Personal Care Assistant

Millie Hernandez
01.2023 - 08.2023

Maintenance and Recovery Team Member

BJ's Wholesale
10.2018 - 12.2022

Server

Acapulco Restaurant
06.2015 - 08.2017

Sandwich Artist

SUBWAY®Restaurants
10.2014 - 10.2018

High School Diploma -

Centro Espcializado De Educacion Avanzada

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Ariel D. Hernandez-Ortega