Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ARIELE MONROE

Hampton,VA

Summary

Accomplished office management professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

Aspen Dental
Newport News, VA
01.2022 - Current
  • Coordinated with dental providers regarding patient care and scheduling needs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assigned work and monitored the performance of employees.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted in training new employees on office policies and procedures related to dental services.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Managed operations for dental practice, facilitating excellent patient support services, direction, and guidance.
  • Reviewed financial statements, and sales or activity reports, to measure productivity or goal achievement.
  • Facilitated team bonding activities off the field in order to create a more cohesive unit on it.

Dispatcher Supervisor

Quest Diagnostics
Newport News, VA
03.2018 - 01.2022
  • Verified that all freight was properly documented before loading onto trucks.
  • Utilized GPS systems to track vehicle locations in real time.
  • Developed and monitored field efficiencies and innovated new ways to improve operations.
  • Implemented a driver reward and recognition program to boost morale and encourage high performance.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Organized routes for drivers to maximize efficiency.
  • Ensured that all vehicles met DOT standards for safety inspections.
  • Collaborated with the customer service team to resolve delivery issues promptly, enhancing customer satisfaction.

Customer Service Manager

Food Lion
Dumfries, VA
03.2015 - 03.2018
  • Oversee employee recruitment, training, disciplining, performance evaluation, promotion, and termination activities.
  • Resolved customer complaints promptly and professionally.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Collected deposits or payments and arranged for billing.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

Associates of Science -

Northern Virginia Community College
Woodbridge, VA
05-2018

Skills

  • Computer Skills
  • Customer service
  • Leadership
  • Problem solving
  • Office administration
  • Employee training
  • Financial analysis
  • Scheduling management
  • Team building
  • Goal setting
  • Reliability

Certification

  • BLS

Timeline

Office Manager

Aspen Dental
01.2022 - Current

Dispatcher Supervisor

Quest Diagnostics
03.2018 - 01.2022

Customer Service Manager

Food Lion
03.2015 - 03.2018

Associates of Science -

Northern Virginia Community College

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