Summary
Overview
Work History
Education
Skills
Websites
Community Service
Awards And Organizations
Timeline
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Ariell Garrison

White Plains,MD

Summary

Expert in managing intricate technical systems with extensive experience as a Computer User Support Specialist. Proven track record in troubleshooting and delivering effective solutions that boost system performance and user satisfaction. Strong communication skills facilitate user understanding of software and hardware functionalities. Enhanced help desk efficiency and user experience through proactive support and targeted training programs.

Overview

4
4
years of professional experience

Work History

Intelligence Analyst

United States Army Reserve
, MD
07.2025 - Current
  • Prepared detailed briefings on intelligence findings for command personnel.
  • Utilized analytical tools to evaluate intelligence data for accuracy and relevance.
  • Analyzed intelligence reports to identify potential threats and security risks.
  • Identified and evaluated critical information from various sources, such as human intelligence, open-source intelligence, imagery intelligence, signals intelligence and geospatial intelligence.
  • Maintained up-to-date knowledge of relevant legal regulations governing the collection, storage, dissemination and destruction of sensitive information.

Help Desk Technician

St. Mary's County Government
Leonardtown, Maryland
11.2024 - 04.2025
  • Resolved system errors and connectivity issues across various platforms through thorough research.
  • Maintained IT equipment inventory to support asset management initiatives.
  • Ensured timely responses to service requests while prioritizing critical issues effectively.
  • Created user accounts, reset passwords, and configured access for servers and file management software.
  • Configured security settings and access permissions for users and groups.
  • Diagnosed problems using computer systems and databases to deliver prompt solutions.
  • Guided users on proper utilization of Cisco AnyConnect VPN and educated them on resolving connectivity issues.

Service Desk Analyst

Morgan & Rowser LLC
09.2023 - 11.2024
  • Collaborated with cross-functional teams to efficiently resolve discrepancies and issues.
  • Resolved various technical issues related to Windows OS, networking, and web browsers.
  • Delivered high-level technical support to executive and VIP clientele for seamless operations.
  • Compiled comprehensive solutions into structured knowledge base articles for future reference.
  • Applied extensive IT hardware and software knowledge to enhance service desk operations.
  • Ensured adherence to company policies regarding asset management.
  • Enhanced user productivity through effective troubleshooting and problem resolution.

Security Officer

MGM Resorts
Oxon Hill, MD
05.2023 - 09.2023
  • Facilitated clear communication with colleagues and visitors to strengthen security protocols.
  • Demonstrated strong attention to detail while managing multiple security tasks.
  • Conducted systematic monitoring and patrolling of property areas per schedule to ensure safety.
  • Maintained accurate logs of daily activities and incidents for comprehensive reporting.
  • Compiled detailed records of observations and incidents to uphold reporting accuracy.
  • Effectively managed high-pressure situations with a resilient and positive approach.

Ramp Agent

Piedmont Airlines
Arlington, VA
03.2021 - 08.2022
  • Aligned daily operations with company objectives and customer expectations.
  • Executed assigned tasks reliably, contributing to overall team success.
  • Managed baggage operations and aircraft servicing in a high-pressure airport environment.
  • Adhered to FAA/TSA guidelines during ramp operations, ensuring safety and efficiency.

Education

Bachelors - Computer Science, Cybersecurity

Western Govenor's University
Online
05-2026

Skills

  • ServiceNow and Remedy
  • Active Directory
  • Checkpoint Encryption
  • SharePoint Server 2010, 2013, 2016
  • RemoteDesktop/Logmein/Dameware
  • Windows Server 2012/2016
  • Cisco/Avaya VOIP Systems
  • Cisco AnyConnect VPN
  • Office 365
  • Pulse Secure Remote Access
  • Microsoft Exchange
  • Citrix Workspace
  • MobileIron
  • Windows 7/10/11
  • RSA SecureID
  • Mass360 MDM
  • MacAfee Antivirus
  • Mac OS
  • Ibm Bigfix
  • Microsoft Bitlocker
  • SCCM/MECM
  • Microsoft Intune
  • Adobe Creative Suite
  • AirWatch

Community Service

M.U.S.T Ministries, Volunteer, Sorting and Preparing food for distribution to the homeless in the metropolitan area of the District of Columbia., 2016-Present

Awards And Organizations

National Honors Society, 2016-2020

Timeline

Intelligence Analyst

United States Army Reserve
07.2025 - Current

Help Desk Technician

St. Mary's County Government
11.2024 - 04.2025

Service Desk Analyst

Morgan & Rowser LLC
09.2023 - 11.2024

Security Officer

MGM Resorts
05.2023 - 09.2023

Ramp Agent

Piedmont Airlines
03.2021 - 08.2022

Bachelors - Computer Science, Cybersecurity

Western Govenor's University

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