Ariella Aguiar
Haledon,NJ
Summary
I excel in problem-solving, demonstrating patience, and have a strong work ethic. My experience spans from enhancing customer satisfaction to developing innovative childcare programs, along with achieving high satisfaction rates. Skilled in time management and conflict resolution, I consistently deliver exceptional results. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Babysitter
Care.com Inc
10.2023 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
Customer Specialist
CarMax
06.2022 - 10.2023
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email and web-based platforms.
- Provided customers with detailed information on company products, services and materials.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Assessed and offered solutions to improve procedures and customer experiences.
- Directed customers to appropriate departments for additional support.
- Enhanced overall customer happiness index through empathetic handling of difficult situations or complaints.
- Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.
- Achieved high customer retention rates by consistently delivering exceptional support and assistance.
- Analyzed client feedback to identify areas for improvement, leading to more efficient problem-solving techniques.
- Collaborated with cross-functional teams to resolve escalated customer concerns promptly.
- Managed high call volume efficiently, maintaining impeccable quality in customer interactions.
- Trained new team members on company policies and procedures, ensuring consistent service levels across the board.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
Cashier
ShopRite
01.2018 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Bakery Clerk
Market Basket
01.2017 - 01.2018
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Managed inventory, reducing waste by closely monitoring sell-by dates and customer demand.
- Trained new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.
Education
Bachelor of Science - Psychology
Montclair State University
Montclair, NJ05.2024
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06.2020
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Dependability
- Reliability and punctuality
- Flexible scheduling
- Conflict Resolution
- Schedule Management
- Routine management
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Documentation
- Follow-up skills
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
Accomplishments
- Received consistent positive remarks for quality of care.
- Trained and mentored numerous employees.
- Communicated new ideas for organization updates
Timeline
Babysitter
Care.com Inc
10.2023 - Current
Customer Specialist
CarMax
06.2022 - 10.2023
Cashier
ShopRite
01.2018 - 05.2022
Bakery Clerk
Market Basket
01.2017 - 01.2018
Bachelor of Science - Psychology
Montclair State University
High School Diploma -
Passaic County Technical Institute