Ariella Dickson
Clackamas,OR
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Carrington College
12.2023 - 03.2024
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management
- microsoft office
- ICD-9 & CPT coding
- HIPPA & OSHA Compliance
- Patient Charting
- Vital Signs & Measurements
- HIV Education
- Injections/Immunizations
- Phlebotomy
- Laboratory testing
- Patient Preparation/Education
- First Aid trained
- CPR/BLS certification
- EKG/Holter monitor
Host
Carinos
08.2016 - 08.2019
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Call Center Representative
Convergys
05.2017 - 08.2017
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Educated customers about billing, payment processing and support policies and procedures.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Attended telephone skills and program information training sessions to boost aptitude.
Retail Sales Associate
Wal-Mart Supercenter
06.2012 - 08.2016
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Recommended complementary purchases to customers, increasing revenue.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
High School Diploma -
South Albany High School
Albany, OR06.2012
No Degree - Medical Assisting/phlebotomy
Carrington College- Portland
Portland, OR03.2012
Skills
- First Aid Training
- Exceptional communication
- Bill computation
- Front- and Back-of-House Coordination
- Sterilization techniques
- Updating Medical Records
- Companionship and emotional support
- Clear Communication
- Medical Billing
- Patient Chart Tracking
- CPR/AED
- Operating EKG Equipment
- Certified Clinical Medical Assistant
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
CPR/BLS certification
First Aid Trained
Timeline
Medical Assistant
Carrington College
12.2023 - 03.2024
Call Center Representative
Convergys
05.2017 - 08.2017
Host
Carinos
08.2016 - 08.2019
Retail Sales Associate
Wal-Mart Supercenter
06.2012 - 08.2016
High School Diploma -
South Albany High School
No Degree - Medical Assisting/phlebotomy
Carrington College- Portland