Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ariella Dukundane

Saint Paul,MN

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 3-year background maintaining customer satisfaction and contributing to company success.

Overview

5
5
years of professional experience

Work History

Customer Care Representative

Medical Transportation Management
Minneapolis, MN
02.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

Behavioral health specialist/Billing Specialist

Natalis Counseling & Psychology Solutions
Saint Paul, MN
06.2020 - 12.2021
  • Registering and Scheduling actual and new clients
  • Contacting referred clients/ patients and set them up with provider
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Managed over 60-100 customer calls per day
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Improved timely payment of bills by developing flexible payment plans for patients.
  • Conducted insurance verification and pre-authorizations and managed patient charts.
  • Established relationships with Medicare, Medicaid and private insurance providers to resolve billing issues effectively.

Direct Support Professional

Tadd's Lighthouse
Saint Cloud, MN
03.2018 - 05.2019
  • Consulted with different healthcare disciplines to offer important mental health support to patients.
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Administered medication as directed by physician.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.

Direct Support Professional

REM Central Lakes
Saint Cloud, MN
06.2016 - 03.2018
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Administered medication as directed by physician.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Supervised daily activities and provided assistance when needed.
  • Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.

Education

Bachelor of Arts - Elective Studies

Saint Cloud State University
Saint Cloud, MN
12.2018

Skills

  • Insurance verifying and prior authorizations request
  • Document filing
  • French fluency
  • Detail-oriented
  • Self-motivated professional
  • Patient Intakes
  • Calendar Management
  • Creative Problem Solving

Timeline

Customer Care Representative

Medical Transportation Management
02.2022 - Current

Behavioral health specialist/Billing Specialist

Natalis Counseling & Psychology Solutions
06.2020 - 12.2021

Direct Support Professional

Tadd's Lighthouse
03.2018 - 05.2019

Direct Support Professional

REM Central Lakes
06.2016 - 03.2018

Bachelor of Arts - Elective Studies

Saint Cloud State University

Similar Profiles

CREATE PROFILE
Ariella Dukundane