Ariella Dukundane
Saint Paul,MN
Summary
Efficient Office Assistant with 3 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes
Overview
4
4
years of professional experience
1
1
Certification
Work History
House Manager
Harmony Homes
Saint Paul, MN
12.2022 - Current
- Managed scheduling of staff and contractors, ensuring timely completion of tasks.
- Inspected property regularly to ensure compliance with safety standards.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Organized and maintained household inventory records, including supplies and equipment.
- Monitored service provider performance to ensure quality of services delivered.
- Organized interviews with prospective tenants and determined eligibility for housing community.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Care Representative
Medical Transportation Management
Saint Paul, MN
09.2021 - 10.2022
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Built sustainable relationships of trust through open communication with customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Administrative Assistant/Behavioral Health Specialist
Natalis Counseling & Psychology Solutions
Saint Paul, MN
03.2020 - 09.2021
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Education
Bachelor of Elective Studies - Biology And Human Services
Saint Cloud State University
Saint Cloud, MN12-2018
Skills
- Expense Management
- Calendar Management
- Activities scheduling
- Problem-Solving
- Team Leadership
- Customer Service
- Budget Administration
- Critical Thinking
- Attention to Detail
- Detail Oriented
- Insurance Verification
- Prior Authorization
Certification
- Google Project Management Certificate
Languages
French
Native/ Bilingual
Timeline
House Manager
Harmony Homes
12.2022 - Current
Customer Care Representative
Medical Transportation Management
09.2021 - 10.2022
Administrative Assistant/Behavioral Health Specialist
Natalis Counseling & Psychology Solutions
03.2020 - 09.2021
Bachelor of Elective Studies - Biology And Human Services
Saint Cloud State University
- Google Project Management Certificate
Similar Profiles
Dawn DuffyDawn Duffy
Sales and Marketing at Harmony HomesSales and Marketing at Harmony Homes
Jessica HernandezJessica Hernandez
Cartaker/Provider Assistant at Harmony Homes AssociationsCartaker/Provider Assistant at Harmony Homes Associations
April MartinezApril Martinez
Housekeeping at Harmony Senior HomesHousekeeping at Harmony Senior Homes