Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Staffing Coordinator Manager
Achievement Behavior Services
08.2020 - Current
Oversee all staffing needs and operations of the company.
Work with Intake and families to find therapists for vacant cases.
Interview candidates and ensure qualifications related to open position.
Collaborate with HR and Payroll to ensure new and existing hires are satisfied.
Follow up with families regularly to be sure that children and families are satisfied with the services they are receiving.
Speak with families regarding delays in services and when to expect services to begin
Case Manager/Crisis Manager
Achievement Behavior Services
08.2020 - Current
Coordinate and facilitate patient care through assessment, evaluation, planning, and implementation.
Communicate patient needs to a variety of care team members and follow up accordingly.
Work collaboratively with patients, families, therapists, and supervisors to ensure high quality care.
Act as the patient/family advocate as it relates to satisfaction or dissatisfaction in the therapy they are receiving. Schedule and lead meetings/check in regularly with staffing and clinical teams.
Walk families through the process of receiving services as well as discuss financial responsibilities.
Work out and issues pertaining to services.
Office Manager/Production Manager
Zoe Ltd.
09.2011 - 03.2020
Developed and supervised production process of high end custom and off the rack dresses.
Oversaw inventory tracking.
Represented company at trade shows and followed up on leads.
Maintained appropriate quality measures and performed quality control testing.
Catered to the special needs of each vendor and client, as well as oversaw special projects with clients.
Managed individual collections process.
Planned and implemented production systems.
Designed and implemented office policies.
Handled customer inquiries and complaints.
Managed internal staff relations.
Coached, mentored, and disciplined office staff.
Coordinated office staff activities to ensure maximum efficiency.
Maintained a safe and secure working environment
Production Assistant
Zoe Ltd.
01.2004 - 09.2011
Answered phones and used proper customer service techniques.
Ordered fabrics and trim as requested by the lead production manager.
Tracked inventory.
Assisted in the design process.
Collected payments from customers.
Performed tracking and implementation of customer orders.
Education
Bachelor of Arts - Sociology
Queens College of The City University of New York
Flushing, NY
12.2002
Skills
Managing Appointments
Managing Employee Relations
Managing Career Progression
Account Management and Updating
Critical Thinking
Handling Pressure
Leadership
Multi Tasking
Timeline
Staffing Coordinator Manager
Achievement Behavior Services
08.2020 - Current
Case Manager/Crisis Manager
Achievement Behavior Services
08.2020 - Current
Office Manager/Production Manager
Zoe Ltd.
09.2011 - 03.2020
Production Assistant
Zoe Ltd.
01.2004 - 09.2011
Bachelor of Arts - Sociology
Queens College of The City University of New York
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