Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ariella Jones-Guzman

Shelby Township,MI

Summary

Upbeat and customer-focused individual with knack for creating efficient and welcoming retail environments. Possesses strong organizational skills and keen attention to detail, with solid understanding of inventory management and customer service techniques. Committed to driving team success and enhancing customer satisfaction through effective leadership and support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Supervisor

Converse(Nike)
08.2025 - Current
  • Assisted in daily store operations and ensured adherence to company policies.
  • Supported associates by providing guidance on customer service best practices.
  • Learned inventory management systems to maintain accurate stock levels.
  • Engaged with customers to enhance shopping experience and address inquiries.
  • Developed and executed visual merchandising strategies to enhance product visibility and customer engagement.

Digital Supervisor

Walmart
11.2024 - 08.2025
  • Adapted quickly to changing priorities in a fast-paced environment.
  • Assisted in training new team members on operational procedures.
  • Selected and packed customer orders accurately and efficiently.
  • Communicated with customers to confirm order details and address inquiries.
  • Maintained cleanliness and organization of shopping area for safety compliance.
  • Developed strong relationships with associates to enhance satisfaction in the workplace and increase moral.

Front Desk Manager

Lifetime Orthodontics
05.2024 - 11.2024
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Responded promptly to guest inquiries, resolving issues to enhance satisfaction.
  • Coordinated scheduling of staff shifts to maintain optimal front desk coverage.
  • Coordinated with orthodontic teams to ensure seamless communication regarding patient care and appointments.
  • Assisted in resolving scheduling conflicts, adapting quickly to changing priorities and demands.

Assistant Manager

Chick Fil A
10.2023 - 05.2024
  • Assisted in streamlining daily operations to enhance team productivity and service quality.
  • Supported management in training and onboarding new employees, improving team cohesion.
  • Executed inventory management tasks, ensuring optimal stock levels and minimizing discrepancies.
  • Collaborated with cross-functional teams to implement process improvements that enhanced customer satisfaction.
  • Resolved customer complaints promptly, fostering a positive dining experience and loyalty.

Education

Associate of Applied Science -

Washtenaw Community College
Ann Arbor, MI
01.2029

CNA Certification - Medical

Henderson Health CNA Training
Farmington Hills
01-2026

Skills

  • Task delegation

  • Inventory control

  • Staff training and development

  • Promotions and marketing

  • Cash handling oversight

  • Compassion and empathy

Certification

  • CNA Student -Certified Nurse Assistant

Timeline

Retail Supervisor

Converse(Nike)
08.2025 - Current

Digital Supervisor

Walmart
11.2024 - 08.2025

Front Desk Manager

Lifetime Orthodontics
05.2024 - 11.2024

Assistant Manager

Chick Fil A
10.2023 - 05.2024

Associate of Applied Science -

Washtenaw Community College

CNA Certification - Medical

Henderson Health CNA Training

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