Ariella Karasir
Brooklyn
Summary
Professional Front Desk Administrator with over 5+ years of exceptional experience ready to excel in front facing role. Background includes managing busy reception areas and ensuring smooth and strong daily operations. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Reliable and adaptive. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Administrator/Assistant Manager
Pristine Oral & Maxillofacial Surgery
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
Front Desc Coordinator
Triborough GI
08.2018 - 03.2020
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Provided administrative support to management staff, contributing to overall office productivity.
Education
Associate of Science - Social Psychology
Kingsborough Community College
Brooklyn, NY05-2020
Skills
- Analytical Problem-Solving
- Customer Support Expertise
- Administrative Coordination
- Employee Oversight
- Meeting Scheduling
- Skilled in Dentrix Software
- Data-Driven Revenue Strategies
- Fluent in English and Russian
- Office administration
- Leadership Development Skills
- Front desk operations
Certification
- CPR/AED Certification
Timeline
Front Desk Administrator/Assistant Manager
Pristine Oral & Maxillofacial Surgery
09.2020 - Current
Front Desc Coordinator
Triborough GI
08.2018 - 03.2020
- CPR/AED Certification
Associate of Science - Social Psychology
Kingsborough Community College
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