Summary
Overview
Work History
Education
Skills
Timeline
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Ariella Miceli

Farmingville,NY

Summary

Accomplished Medical Receptionist with a proven track record at True North Neurology, enhancing patient satisfaction and streamlining front desk operations. Expert in appointment scheduling, coupled with exceptional customer service and teamwork skills, significantly reduced no-shows and improved workflow efficiency.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

True North Neurology
02.2024 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.

Medical Receptionist

Pure Health and Wellness
05.2023 - 12.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Server

TGI Fridays Franchise
12.2016 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Sachem High School East
Farmingville, NY

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Appointment Scheduling
  • Medical Terminology
  • Patient Scheduling
  • Patient Registration
  • Microsoft Office
  • HIPAA Compliance
  • Insurance Verification
  • HIPAA Guidelines
  • Appointment management
  • Payment Collection
  • Reminder calls
  • Patient Relations
  • Records Management
  • Electronic Medical Records
  • EMR / EHR
  • Workflow Optimization
  • Referral Verification
  • Medical Charting
  • Paperwork coordination
  • Medical Office Procedures
  • Customer Service
  • Problem-Solving
  • Computer Proficiency
  • Cash Handling
  • Collaboration and Teamwork
  • Time Management

Timeline

Medical Receptionist

True North Neurology
02.2024 - Current

Medical Receptionist

Pure Health and Wellness
05.2023 - 12.2023

Server

TGI Fridays Franchise
12.2016 - 05.2023

Sachem High School East

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Ariella Miceli