Ariella Romero
Las Vegas,NV
Summary
Engaged in effective collaboration across individual and team settings to enhance adaptability to various processes and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
RESERVATION AGENT
Las Vegas Outdoor Adventure
10.2025 - 03.2026
- Directed customer interactions through high-volume calls to streamline booking processes for tours and excursions.
- Delivered comprehensive information on package pricing, availability, and safety guidelines to enhance customer satisfaction.
- Managed reservation processing with precision, focusing on detail and maintaining data accuracy.
- Addressed customer inquiries related to changes and cancellations to enhance service quality.
- Coordinated schedules with operations team to ensure seamless guest experiences and operational efficiency.
- Managed resolution of customer concerns and issues, prioritizing satisfaction and retention.
- Ensured comprehensive understanding of current company offerings, promotions, and policies to enhance customer interactions.
Client Service Coordinator
Romeros Lawn Maintenance
01.2022 - 05.2023
- Handled client communications by responding to service inquiries promptly to enhance customer satisfaction.
- Maintained an efficient calendar system by scheduling lawn care services and organizing daily and weekly tasks.
- Delivered precise service estimates tailored to customer needs and property specifications.
- Achieved timely service completion by effectively coordinating job assignments and schedules with field crews.
- Optimized scheduling processes to align with fluctuating weather patterns and customer preferences.
- Enhanced customer satisfaction by maintaining open lines of communication and consistently following up on inquiries.
Education
Associate of Science - Hospitality And Management
College of Southern Nevada
Las Vegas, NV04.2026
Skills
- Achieved project milestones through effective collaboration and teamwork strategies Enhanced team performance by promoting a shared vision and collective problem-solving Drove successful outcomes by leveraging diverse skills and perspectives within the team
- Achieved seamless project execution by effectively managing concurrent tasks Enhanced team performance through strategic prioritization of responsibilities Drove successful outcomes by maintaining focus on critical project milestones
- Developed and maintained organized systems for tracking time allocation across various projects
- Implemented effective organizational strategies to manage multiple tasks and deadlines
- Exhibited resilience and versatility in managing diverse tasks and challenges
Certification
- Nevada Food Handler card
- Nevada Driver License
LANGUAGE
ENGLISH
SPANISH
ADDITIONAL EXPERIENCE
- Batteries Included, Sergeant of Arms, Las Vegas, Served as Sergeant of Arms for Batteries Included Teen Council, a City of Las Vegas youth initiative, helping maintain order and structure during meeting while developing leadership skills and engaging in community service, career planning, and college readiness activities
- ProStart- Competed 2 years in the Nevada ProStart program, a state level culinary arts and restaurant management competition, demonstrating advanced food preparation techniques and teamwork skills.
- Student council- Participates in Student Council, collaborating with peers to plan school events, represent student interest, and contributing to a positive school community.
Timeline
RESERVATION AGENT
Las Vegas Outdoor Adventure
10.2025 - 03.2026
Client Service Coordinator
Romeros Lawn Maintenance
01.2022 - 05.2023
Associate of Science - Hospitality And Management
College of Southern Nevada