ARIELLA SOUZA
Waxahachie,United States Of America
Summary
Exceptional executive assistant, fostering synergy and cohesion in an office environment. Attention to detail, customer service excellence, extensive multicultural knowledge, and multiple language proficiency. With a versatile skill set and unwavering commitment to excellence, Ariella Souza ensures smooth operational processes and elevation of organizational performance, leaving an indelible mark on the fabric of success.
Overview
14
14
years of professional experience
Work History
INTERNATIONAL ADMISSIONS COUNSELOR
Dallas Baptist University
04.2023 - 05.2024
- Direct communication with foreign applicants via e-mail and virtual meetings
- Accommodation of applicants needs
- Verification of incoming documents
- Scheduling and attending to virtual meetings
- Internal communication with varied departments
- Overseer of applicants processes
LANGUAGE COACH
Ariella's Tribe Talk
11.2020 - 06.2022
- Online language teacher (including but not limited to English, Portuguese, and French)
- Private lessons according to students goals (beginner, intermediary, and advanced levels)
ADMINISTRATIVE ASSISTANT
Kingdom Global Ministries
06.2020 - 10.2020
- Oversaw all social media accounts' translation from English to Portuguese and Spanish
- Member of the KGM task-force (strategic team during COVID-19 pandemic)
- Coordinated meetings
- Oversaw schedule and weekly urgent tasks
- Translated and interpreted KGM representatives in meetings
- Acted as liaison between non-English speaking ministers and KGM members
- Supported media team with content creation such as recordings and basic photo editing
EXECUTIVE ASSISTANT
Flourish City Church
11.2018 - 10.2019
- Liaison between Flourish City Church & volunteers
- Planned and led training sessions to promote volunteer's team increase and development
- Collected and analyzed data to identify opportunities to improve the relationship between volunteers and the church
- Identified strengths and abilities in individuals in order to place them in the appropriate departments, promoting vocational development
- Solved conflicts and addressed internal issues
- Asked appropriate open-ended questions to discover prospects' needs
TV HOST & COMMUNITY SERVICE DIRECTOR
OnFire Books Leadership Company
05.2019 - 08.2019
- Company ambassador for special events
- Interviewed OnFire authors for OnFire IGTV channel
- Conducted on site visits in order to expand collaborations between the company and charities
- Met and worked with children and teens from orphanages and NGO's
- Collaborated with the CEO and the VP to plan and develop community outreach projects
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Evaluated customers' needs and provided service options to meet clients' requirements
- Assisted in book development projects
STUDENT WORKER
Dallas Baptist University
04.2018 - 08.2018
- E-mail and phone correspondence
- Wrote, prepared, and sent birthday and complimentary cards/notes to donors and trustees
- Supported Chief Operating Officer with daily operational functions
- Copied, logged and scanned supporting documentation
- Produced reports and documents for senior team members
- Analyzed departmental documents for appropriate distribution and filing
- Verified data integrity and accuracy
TRANSLATOR & CHILDREN'S BOOK PROJECT DEVELOPER
Christ For the Nations Institute
08.2016 - 05.2017
- Translated books from English to Portuguese and French
- Provided verbal summaries of non-English documents
- Applied cultural understanding to discern specific meanings beyond the literal written words
- Reviewed final works to identify and correct errors in punctuation, grammar and translation
- Replicated the flow, style and overall meaning of the original texts
- Developed the creation of adult books into children's books.
- Recorded audio books in foreign languages
INTERN AS EXECUTIVE ADMIN ASSISTANT
Kingdom Global Ministries
04.2015 - 06.2015
- Provided excellent customer service to visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate destination
- Managed external contacts for CEO and kept track of periodic communication needed for priority contacts
- Located and attached appropriate files to incoming correspondence requiring replies
- Directed the creation, translation, and development of a sophisticated line of napkins, place mats, and other home decor apparatus
- Developed and maintained an alert system for upcoming deadlines on incoming requests and delivery of products
- Researched, proposed and implemented vendor services to decrease costs to organization
- Carefully wrote down all phone messages and forwarded them to the appropriate personnel.
OPERATOR & VIP CONCIERGE
Windsor Barra Hotel & Congressos
05.2010 - 08.2014
- Operator (for the first nine months)
- Receptionist & VIP Concierge (for the remaining period)
- Lengthy experience with Opera System
- Greeted and welcomed all hotel guests in a friendly manner
- Provided outstanding customer service
- Resolved service-related problems in a timely manner
- Explained security policies and procedures to guests and hotel staff to ensure appropriate information delivery
- Provided hotel tours
- Arranged for transportation to and from the airport, train station and events for VIP guests
- Accommodated VIP reservation requests in restaurants
- Remedied issues quickly and effectively through active listening, conflict resolution procedures and dynamic communication skills
- Scheduled flower deliveries, gifts, and other amenities, and made reservations for spa services
- Wrote and placed VIP welcome letters in the rooms
- Ensured VIP guests privacy
- Supported local sports teams, museums, restaurants, and other tourist-oriented business by promoting events to hotel guests
- Contacted previous guests and potential visitors via e-mail with information about the hotel and its events in an effort to build a clientele base
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
- Updated team members about changes in hotel products, services, pricing, and policies
- Reviewed account information and charges, and processed payments
- Solicited survey-based feedback to evaluate guest satisfaction levels
Education
DOCTORAL STUDENT IN EDUCATIONAL LEADERSHIP -
Dallas Baptist University
08.2025
MASTER OF ARTS IN INTERNATIONAL STUDIES -
Dallas Baptist University
12.2021
BACHELOR OF ARTS IN POLITICAL SCIENCE -
Dallas Baptist University
08.2018
ADVANCED DIPLOMA IN CHRISTIAN MINISTRIES -
Christ For the Nations Institute
05.2017
Skills
- Attention to Detail
- Organizational Skills
- Teamwork
- Problem-Solving Skills
- Customer service
- Leadership
- Handling conflict
- Office administration
- Social media management
Websites
Personal Information
- Date of Birth: 10/07/90
- Nationality: Brazilian
Awards
- Morris T. Keeton Adult Learner Award
- Lifelong Learner Scholarship Award
- Dean's Academic Honors List
- Honorary Ambassador of Dallas Baptist University
- Honors Day Rick and Judy Gregory Scholarship
- Hope and Future Scholarship Fund
- Nancy and Jerry McLaughlin Endowed Scholarship Fund
Projects
ROMA FOUNDATION, Dallas, TX, 2019, Honorary Ambassador for Roma Boots Foundation a Business/Foundation that supports underprivileged children in developing countries DALLAS BAPTIST UNIVERSITY, Dallas, TX, 08/2018, Current, International Honorary Ambassador for DBU
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Italian
Native or Bilingual
Timeline
INTERNATIONAL ADMISSIONS COUNSELOR
Dallas Baptist University
04.2023 - 05.2024
LANGUAGE COACH
Ariella's Tribe Talk
11.2020 - 06.2022
ADMINISTRATIVE ASSISTANT
Kingdom Global Ministries
06.2020 - 10.2020
TV HOST & COMMUNITY SERVICE DIRECTOR
OnFire Books Leadership Company
05.2019 - 08.2019
EXECUTIVE ASSISTANT
Flourish City Church
11.2018 - 10.2019
STUDENT WORKER
Dallas Baptist University
04.2018 - 08.2018
TRANSLATOR & CHILDREN'S BOOK PROJECT DEVELOPER
Christ For the Nations Institute
08.2016 - 05.2017
INTERN AS EXECUTIVE ADMIN ASSISTANT
Kingdom Global Ministries
04.2015 - 06.2015
OPERATOR & VIP CONCIERGE
Windsor Barra Hotel & Congressos
05.2010 - 08.2014
DOCTORAL STUDENT IN EDUCATIONAL LEADERSHIP -
Dallas Baptist University
MASTER OF ARTS IN INTERNATIONAL STUDIES -
Dallas Baptist University
BACHELOR OF ARTS IN POLITICAL SCIENCE -
Dallas Baptist University
ADVANCED DIPLOMA IN CHRISTIAN MINISTRIES -
Christ For the Nations Institute