Arielle Arruda
Mesa,AZ
Summary
Adept at document management and fostering positive relationships, I significantly enhanced workflow efficiency at Maricopa County Public Health. My expertise in spreadsheet creation and proven ability to maintain confidentiality underpins my solid track record. I excel in team collaboration, driving innovative solutions that support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Assistant Specialist
Maricopa County Public Health
Phoenix, AZ
01.2012 - 06.2024
- Computed, recorded and proofread data or reports.
- Handled confidential information in a professional manner at all times.
- Developed effective communication strategies between departments.
- Answered telephones, directed calls, and took messages.
- Answered and directed phone calls to appropriate staff members.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Trained staff members to perform work activities and use computer applications.
- Maintained confidentiality of sensitive information and documents.
- Provided administrative support to department heads as needed.
- Organized and maintained office filing systems, ensuring accuracy of all documents.
- Typed, formatted and edited correspondence and other documents.
- Copied, sorted and filed records of office activities and business transactions.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Conducted research and compiled data for reports and projects.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Developed organizational filing systems for confidential customer records and reports.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Ensured compliance with company policies and procedures related to office operations.
- Edited documents using word processing software according to organizational standards.
- Prepared agendas and took minutes during meetings as required.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
Medical Records Specialist
Southwest Networks
Chandler, AZ
12.2007 - 01.2012
- Adhered to HIPAA guidelines when handling protected health information.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Collected, filed, scanned, and retrieved confidential patient information.
- Assisted in auditing medical records for compliance with legal and regulatory standards.
- Set up patient charts and documented information in various company software.
- Maintained electronic medical records for all clients
- Provided training on the use of electronic health record systems to staff members.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Assisted in the development of new policies and procedures for medical record keeping.
- Scanned and validated medical records for upload.
- Obtained information by contacting appropriate personnel or patients.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Reviewed medical records for completeness and accuracy, updating information as needed.
- Scanned documents into electronic health record system according to established procedures.
- Tracked and processed release of information requests.
- Pulled patient records and transferred information to appropriate parties.
- Kept department clean, organized and professional.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
- Performed data entry into electronic health record systems.
- Maintained positive working relationship with fellow staff and management.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Reviewed medical records to ensure accuracy and completeness.
- Observed confidentiality and safeguarded all patient-related information.
- Identified discrepancies between paper and electronic records.
- Retrieved medical records upon request from healthcare professionals.
- Updated patient demographic and insurance information in the medical record system.
- Monitored progress notes entered into the system by physicians or other healthcare providers.
- Processed and invoiced records requests from patients, providers and third parties.
- Supported administration staff with records requests to support patient care.
- Pulled patient charts for upcoming appointments.
- Organized patient charts, gathering medical histories, lab results and consents.
- Scheduled appointments and updated calendars for medical staff based on patient records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
High School Diploma -
Maricopa High School
Maricopa, CA05-2007
Skills
- Spreadsheet creation
- Presentation preparation
- Proofreading
- Document management
- Meeting planning
- Verbal communication
- Calendar management
- Mail handling
- Call handling
- Scheduling
- Clerical support
- Relationship building
- Mail sorting and distribution
- Patient charting
- Appointment scheduling
- Multi-line phone proficiency
- Valid Driver's license
- Database management
- Office administration
- Dedicated team player
Certification
- FEMA
- CPR
Timeline
Office Assistant Specialist
Maricopa County Public Health
01.2012 - 06.2024
Medical Records Specialist
Southwest Networks
12.2007 - 01.2012
- FEMA
- CPR
High School Diploma -
Maricopa High School
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