Arielle Askew
Shaker Heights,Ohio
Summary
Experienced Department Supervisor with more than 15 years of experience in customer service relations. Acquired reputation for quality management, implementing high regard to achieve customer satisfaction. Equipped with an imperative drive to enhance operational functionalities. Well-rounded self-starter skilled in various sectors, such as; personable engagement, multi-tasking capability, and dependable team-leading proficiency. Dedicated professional offering attention to detail, and career motivated by transformational results.
Overview
16
16
years of professional experience
Work History
Department Supervisor
Cleveland Clinic
Cleveland, Ohio
01.2021 - Current
- Cultivate teams through reliable behaviors and achieve goals by measurable results within surgical operations
- Delegate specific guidelines, assign tasks, create projects, and track progress through to completion
- Onboard employees, train, mentor, evaluate, and provide quarterly and annual performance reviews
- Prioritize duties for multiple teams, manage caregiver scheduling, maintain team efficiency, organize workflows, and coordinate daily functions to sustain quality patient care
- Manage quality organizational care with servant leadership attributes, such as; problem-solving, goal-setting, and clear communication
Patient Service Liaison Program Coordinator
Cleveland Clinic
Cleveland, OH
04.2018 - 12.2020
- Offered valuable service to promote meaningful concern, and lasting care, related to patient experiences for outpatient surgery
- Managed communication and coordination for up to 50 operating rooms, 40 preoperative bed spaces, for an average of 45 patients in steady rotation daily
- Created Standard Operating Procedures for future Patient Service Liaison Program Coordinators
- Lead staff meetings, recognized patterns, collected data, and participated in various process improvement projects through to completion
- Identified and rectified patient concerns and dissatisfactions with minimal supervision
Health Unit Coordinator
Cleveland Clinic
Cleveland, OH
01.2016 - 04.2018
- Performed administrative and clerical duties to ensure efficient operational workflows for an average of 100 patients daily
- Utilized critical thinking and decisive judgment in a fast paced work environment
- Managed stressful events while taking appropriate actions to maintain safety, uphold valuable customer service, and resolved concerns
- Devoted special emphasis to punctuality to maintain exceptional attendance, and earned outstanding reviews for past annual performances
- Provided flexible team-playing attributes; extended assistance to perform unassigned duties, cross-departmentally trained, offered additional coverage to avoid staffing concerns to promote departmental success
Call Care Representative
Time Warner Cable
Maple Heights, OH
10.2015 - 01.2016
- Maintained high regards for consumer satisfaction with efforts to support meeting departmental goals
- Followed communication scripts, referenced designated tools, and addressed matters related to troubleshooting equipment
- Managed averages of 50 inbound and outbound customer service calls promptly and daily
- Identified customer concerns, clarified information, and provided alternatives
- Seized opportunities to advertise new products, and provided adjustable options, for consumers inquiring cancellations, or changes to existing services
- Actively listened, empathized, confirmed understanding, and provided resolve
Flight Attendant
United Airlines
Newark, NJ
07.2012 - 08.2015
- Prepared aircrafts to ensure safety equipment in assigned and secured locations, cross-checked operational phone systems, and attended pre-boarding briefings to assure safety measures
- Attended annual flight attendant trainings; maintained conflict resolution tactics and safety protocols, to remain prepared for aircraft emergencies
- Followed policies and procedures to ensure passenger safety and satisfaction; reassured passenger safety during turbulent flights and unavoidable delays
- Maintained high standards of cleanliness and appearance to promote professionalism and passenger confidence with flight-crew
- Addressed passenger concerns or de-escalated issues to avoid unsafe environments
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Production Assembler
Plas-Mac Inc
Solon, OH
07.2007 - 05.2012
- Performed minor maintenance on equipment to keep tools operational and detailed repair work in reports
- Inspected completed steel products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes
- Worked different stations to provide optimal coverage and meet production goals
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals
Hostess
South Pointe Hospital
Warrensville Heights, OH
07.2009 - 12.2010
- Cultivated positive guest relations by managing information and orchestrating speedy service
- Collaborated with kitchen to inform customers of wait times and answer questions about food
- Assisted managers with quickly resolving service and food-related issues
- Supported servers, food runners and bussers with keeping dining area ready for every guest
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
Trade School - Orthodontist Assistant
Georgia School of Orthodontics
Atlanta, GA2007
Some College (No Degree) - Business Administration, Political Science
University of Toledo
Toledo, OHDiploma -
Cleveland Heights High School
Cleveland Heights, OH06.2006
Skills
- Communication and Performance Management
- Business and Individual Goal Development
- Strategic Growth Planning
- Relationship Building and Empathizing
Additional Information
I am a H.E.A.R.T. Coach at The Cleveland Clinic Foundation. Experienced in servicing work communities by embodying traits that “Start with H.E.A.R.T.”. The “H’ represents Hearing, “E” is for Empathizing, “A” is for Apologizing, “R” is for Responding, and “T” is for Thanking. Leader of activities and “H.E.A.R.T. Chats” within Surgical Operations. Contribute to a professional and friendly work environment. I'm a board member on multiple Same Day Surgery committees. A dedicated team-player for multiple sub-groups on various projects that have resulted in successful turnarounds for patient satisfaction.
Timeline
Department Supervisor
Cleveland Clinic
01.2021 - Current
Patient Service Liaison Program Coordinator
Cleveland Clinic
04.2018 - 12.2020
Health Unit Coordinator
Cleveland Clinic
01.2016 - 04.2018
Call Care Representative
Time Warner Cable
10.2015 - 01.2016
Flight Attendant
United Airlines
07.2012 - 08.2015
Hostess
South Pointe Hospital
07.2009 - 12.2010
Production Assembler
Plas-Mac Inc
07.2007 - 05.2012
Trade School - Orthodontist Assistant
Georgia School of Orthodontics
Some College (No Degree) - Business Administration, Political Science
University of Toledo
Diploma -
Cleveland Heights High School
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