Arielle Baez
Navarre
Summary
My background in hospitality has equipped me with a strong foundation in delivering exceptional customer service and fostering positive client relationships. Through my experience in roles such as front office manager, I honed my ability to anticipate and meet customer needs effectively, ensuring satisfaction and loyalty. I am adept at communicating persuasively and building rapport, skills which I am eager to apply to a sales position. I am confident that my dedication to customer-centric service and my proven ability to thrive in fast-paced environments will contribute significantly to your Director of Sales.
Overview
8
8
years of professional experience
Work History
FOM
Four Points by Sheraton
09.2022 - Current
- Collaborate cross-functionally with sales, marketing, and operations teams to develop and execute promotional campaigns and initiatives
- Developed and implemented strategies to optimize customer satisfaction and retention, resulting in a green zone hotel, e.g., improved customer satisfaction scores by 100%
- Managed front office operations, including overseeing staff scheduling, training, and performance evaluations, fostering a cohesive and high-performing team
- Demonstrated strong leadership skills by effectively delegating tasks, resolving conflicts, and ensuring exceptional customer service delivery.
JUNIOR event coordinator
MAKEvents
05.2022 - 08.2022
- Successfully coordinated and executed 12 of the events, demonstrating strong organizational skills and attention to detail
- Developed and maintained relationships with clients, vendors, and stakeholders, effectively managing expectations and ensuring client satisfaction
- Utilized persuasive communication skills to negotiate contracts, secure partnerships, and maximize event revenue.
Waitress
5ive Spice
07.2019 - 05.2022
- Facilitated secondary branch location opening
- Collaborated with kitchen and front-of-house teams to ensure smooth operations and timely service delivery, demonstrating teamwork and adaptability in a fast-paced environment
- Maintained cleanliness and organization of dining areas, enhancing overall customer experience and satisfaction.
Remote Secretary
JGC Interiors
08.2016 - 05.2022
- Utilized effective communication skills to prepare and distribute proposals, bids, and project estimates, contributing to successful sales conversions
- Supported sales team by preparing presentations, organizing sales materials, and conducting market research, facilitating streamlined sales processes
- Demonstrated attention to detail in reviewing contracts and documentation, ensuring accuracy and compliance with company policies and procedures.
Education
Bachelor's Degree in Operation Management - Business Admin Major
Baruch College
12.2022
Skills
- Team Leadership and Collaboration
- Experienced in customer assistance and support
- Adaptability and Resilience
- Exercises independent decision making
Timeline
FOM
Four Points by Sheraton
09.2022 - Current
JUNIOR event coordinator
MAKEvents
05.2022 - 08.2022
Waitress
5ive Spice
07.2019 - 05.2022
Remote Secretary
JGC Interiors
08.2016 - 05.2022
Bachelor's Degree in Operation Management - Business Admin Major
Baruch College