Arielle Brown
Stone Mountain,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Language
Work History
Customer Service Agent
Morgan Stanley
08.2022 - 01.2024
- Entered customer information into a customized computer system using different Softwares to document and organize client records
- Answered over 150 calls per Day to meet the fast-paced call center demands
- Guided Looked for ways to improve the processes and services that were provided
- Provide information about the company
- Made a recording
- Respond to inquiries by clarifying information that is needed
- Did some research
- Resolved common and complex issues by determining the customer's needs and immediately providing appropriate solutions, resulting in an increase in customer satisfaction
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Conducted thorough research on client accounts for accurate information gathering and issue resolution.
- Facilitated communications through management of inbound and outbound customer calls.
- Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
- Investigated and resolved accounting, service and delivery concerns.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Order Processing Agent
Vesta Corp
06.2019 - 12.2021
- Collected payment from customers based on outlined payment plans and business standard operating procedures to avoid collections issues and overly aging accounts
- Reviewed customer requests, answered questions, and defined specifications before completing orders
- Developed a reputation for punctuality and hard work
- Gathered customer information from phone calls and emails and entered it into [Software] to keep internal records up to date
- Greet callers and handled inquiries
- Provided service to customers
- Order placement
- Handled sensitive account information
- Completed forms in accordance with company policies
- Assisted with payment arrangement for customer needs
- Called prospective clients in market area to explain products offered and qualify leads.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
Data Entry Clerk
Ciox Health
01.2017 - 10.2018
- Scanned documents and saved them in a database to keep track of important organizational data
- Verified and logged deadlines in response to daily inquiries and requests
- Identified
- Used my knowledge of data entry and [Technique] skills to decipher incomprehensible or garbled messages
- Obtained scanned documents and entered them into a database
- Updated monthly reports
- Obtained medical records using the company verifiable source
- Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
- Conducted audits of existing data entry processes.
- Coordinated with cross-functional teams to gather necessary information for accurate record-keeping and reporting purposes.
Education
High School -
Cornerstone Christian Academy
Peachtree Corners, GA01.2014
Skills
- Detail Oriented
- Proficient in Microsoft office
- Positive attitude
- Interpersonal Skills
- Complaint Resolution skills
- Superb communication skills
- Ability to gain results through others
- Data entry
- Microsoft Office Suite proficiency
- Outstanding communication skills
- Professional telephone demeanor
- Documentation and reporting
- Computer proficient
- Business Strategy
- Empathetic and genuine
- Service-oriented self-starter
- Work Prioritization
- CRM Software
- Microsoft Office
- Administrative and Office Support
- Customer Education
- Order Processing
- Database Research
- Active Listening
- Microsoft PowerPoint
- Information Security
- Account Updates
- Team Development
- Appointment Scheduling
- Problem-solving abilities
- File Management
Timeline
Customer Service Agent
Morgan Stanley
08.2022 - 01.2024
Order Processing Agent
Vesta Corp
06.2019 - 12.2021
Data Entry Clerk
Ciox Health
01.2017 - 10.2018
High School -
Cornerstone Christian Academy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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